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hamtrektng's avatar
hamtrektng
Dialled in
24 days ago

Intermittent Signals - up to 3 x Tech Visits

Had a couple of tech visits out recently to diagnose and fix intermittent signals going to our hub 5 (newly installed). Internet side seems to be resolved with expected speeds on our account but now getting intermittent picture breakages on odd channels. Have regularly checked the hub 5 downstream and upstream channel logs and can report that only the downstream seems to be effected with occasional Post RS errors (Pre RS not an issue) containing up to 3 digit number errors. Would like to see or hear from a Networking or Previsioning team to take a look closer at the issue and solve either at the cabinet or CMTS.

Maybe look at the hub logs?

To be blunt I don’t wish to be rebooting the equipment all the time because of picture breakage caused by signal data errors.

 

Thank you

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    22 days ago

    Hi hamtrektng thanks for posting although we're sorry to hear of the concerns you've raised here.

    We can see that since you've posted in here, you've got assistance via other means and you have help on the way!
    If you need any further assistance then please don't hesitate to let us know.

    Many thanks