Forum Discussion

Guildfordian225's avatar
Guildfordian225
Joining in
4 months ago

Intermittent signal since installation

I had the Hub 5 installed a couple of weeks ago and since then, several times a day my devices completely disconnect. There’s no WiFi signal at all, even when I’m sitting right next to the router, but then about 3 minutes later it comes back.

This isn’t a performance issue, it’s a stability issue. I’ve checked all the cables and they are properly connected.

The service status shows an intermittent signal, and the VM Connect app reports that the Hub cannot be found whenever the WiFi goes down.

I hope a moderator can look into this.

3 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    4 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Akua_A's avatar
    Akua_A
    Forum Team (Retired)
    4 months ago

    Hi Guildfordian225 

    Welcome to our Forums, and sorry to hear you have been having intermittent service issues. We can understand the frustration caused, and we want to do our best to help from here. We can see you have recently been in contact with our team, who have booked an appointment for you. Please let us know how the appointment goes and if you need any further help. 

    Thanks,

  • Client62's avatar
    Client62
    Alessandro Volta
    4 months ago

    When the Wi-Fi signal issues occur, what lights to you see on the Hub 5 ?