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Dstrong91's avatar
Dstrong91
Tuning in
2 months ago

Intermittent Signal issue

Hi guys,

I’ve noticed for the past 3-4 months that every single Saturday without fail, I get the same “intermittent signal issue in your area” the connection is trash during peak times anyway but this seems to point at an over subscribed area maybe?

VM may be doing other things like maintenance or just coincidentally have issues on their end every Saturday. I’ve reported this and many other issues (T2, T3 timeouts, high latency, high jitter, packet loss and download/upload profile issues with the router having to self tweak power levels) but they refuse to investigate or send an engineer (I pay for homework’s too).

My contract runs out in July and I honestly can’t wait for that day to come.

2 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey Dstrong1, thank you for reaching out and we are sorry to hear about your connection issues.

    I've taken a look and we cannot see any major issues, everything is running okay.

    This is only happening every Saturday?

    Does it not happen any other time? 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 months ago

    You need a BQM to provide data to present to VM - do this....

    ___________________________________________________

    If you haven’t already, set up a free, secure and “offlsite”  - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts.  It will also highlight ant "repetetive" issues and any daily patterns.

    It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”.  Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see.  On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
     https://www.thinkbroadband.com/broadband/monitoring/quality