Intermittent Signal Issue
This is very frustrating. I have an "Intermittent Signal Issue" when I check the status of my network. This has been going on for about a month now. Getting in contact with VM support is a nightmare....
Forum Discussion
Hey Atooin, I'd advise you to cancel your contract because if you look around the forums you'll see that this is not something only you are facing.
For whatever reason, Virgin are trying to ignore these issues. Save yourself the hassle and find a new provider.
Hi WorstISP 👋 thank you for joining the thread.
Sorry to hear this feedback regarding your experience with our services.
We offer support on a case by case basis, as there can be a large array of reasons that services may experience a fault. We will work through a process to eliminate these possibilities and offer support to get a fault resolved with each customer individually.
It looks as though you are also going through this process currently with one of my colleagues via PM.
They will continue to offer help and support with the issues you are facing. If you are looking to raise a complaint as a result of your experience so you can have a formal record of any frustrations or feedback on your account please just let them know and they will assist in raising this.
Thank you for your patience whilst we get things sorted! Wishing you all the best. 🌞