Intermittent signal and High Errors
I have, in the past had issues with interference on my line causing intermittent service for broadband.
Today the signal is highly volatile and not sustainable for me to work from home, ive posted the router data below after 90 mins following a power cycle. if this is an incoming network issue could I request a service visit?
Network Log
Time Priority Description
09-09-2024 10:16:51 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 21; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:53 notice GUI Login Status - Login Success from LAN interface
09-09-2024 10:15:32 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:32 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:32 critical 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:32 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:32 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:32 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:31 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:31 critical 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:31 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:30 critical 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:30 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:30 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:30 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:15:30 critical 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:14:23 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:12:10 notice CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:11:27 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:55 notice REGISTRATION COMPLETE - Waiting for Operational status
09-09-2024 10:10:51 notice US profile assignment change. US Chan ID: 10; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:45 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:44 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:41 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:39 notice Honoring MDD; IP provisioning mode = IPv4
09-09-2024 10:10:26 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:26 warning ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:22 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:22 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:16 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:16 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:11 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-09-2024 10:10:11 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 338000000 4.2 40 QAM 256 26
2 138000000 6.3 40 QAM 256 1
3 146000000 6.2 40 QAM 256 2
4 154000000 6 39 QAM 256 3
5 162000000 6 40 QAM 256 4
6 170000000 5.9 40 QAM 256 5
7 178000000 5.6 40 QAM 256 6
8 186000000 5.5 40 QAM 256 7
9 194000000 5.3 40 QAM 256 8
10 202000000 4.9 40 QAM 256 9
11 210000000 4.8 40 QAM 256 10
12 226000000 4 40 QAM 256 12
13 234000000 3.9 40 QAM 256 13
14 242000000 3.7 40 QAM 256 14
15 250000000 3.4 40 QAM 256 15
16 258000000 3.3 40 QAM 256 16
17 266000000 3.2 40 QAM 256 17
18 274000000 3.2 40 QAM 256 18
19 282000000 3.9 40 QAM 256 19
20 290000000 4.2 40 QAM 256 20
21 298000000 4.1 40 QAM 256 21
22 306000000 4.4 40 QAM 256 22
23 314000000 4.4 40 QAM 256 23
24 322000000 4.2 40 QAM 256 24
25 330000000 4.1 40 QAM 256 25
26 346000000 4.1 40 QAM 256 27
27 354000000 4 40 QAM 256 28
28 362000000 3.8 40 QAM 256 29
29 370000000 3.5 40 QAM 256 30
30 378000000 3.3 40 QAM 256 31
31 386000000 3 40 QAM 256 32
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 408 797
2 Locked 40 1075 389
3 Locked 40 1603 1218
4 Locked 39 882 675
5 Locked 40 670 399
6 Locked 40 601 345
7 Locked 40 441 223
8 Locked 40 415 356
9 Locked 40 445 326
10 Locked 40 393 350
11 Locked 40 313 389
12 Locked 40 232 257
13 Locked 40 436 720
14 Locked 40 200 205
15 Locked 40 209 279
16 Locked 40 189 176
17 Locked 40 301 473
18 Locked 40 134 121
19 Locked 40 128 134
20 Locked 40 130 225
21 Locked 40 508 869
22 Locked 40 122 228
23 Locked 40 126 189
24 Locked 40 197 303
25 Locked 40 177 327
26 Locked 40 646 1115
27 Locked 40 373 749
28 Locked 40 152 224
29 Locked 40 176 337
30 Locked 40 186 305
31 Locked 40 148 255
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33 Locked 39 -3.1 57061640 805