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harrisonlizzie5's avatar
harrisonlizzie5
Joining in
8 months ago

Intermittent reliability

Recently had a VM engineer visit my property. Apparently a simple Hub swap was the fix, its been around a month now and the problems have re-occurred/maybe got worse.

Here is the router status log. Any help would be appreciated. Hub is in Router mode.

Time Priority Description

20-09-2024 20:00:41noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 20:00:41warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:59:47noticeREGISTRATION COMPLETE - Waiting for Operational status
20-09-2024 19:59:40warningDynamic Range Window violation
20-09-2024 19:59:40warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:59:39warningDynamic Range Window violation
20-09-2024 19:59:39warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:59:39warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:59:39warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:59:39warningDynamic Range Window violation
20-09-2024 19:59:39warningDynamic Range Window violation
20-09-2024 19:59:39warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:59:34noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:59:33warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:59:33noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:59:31noticeHonoring MDD; IP provisioning mode = IPv4
20-09-2024 19:59:25criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:58:39criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:58:30criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:58:30warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:47errorDBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:47criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:46noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 17; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:46criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:43warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:43criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:42noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 17; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:42criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:16criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:15noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 17; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:14criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-09-2024 19:56:11noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 17; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

7 Replies

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  • harrisonlizzie5's avatar
    harrisonlizzie5
    Joining in
    8 months ago

    Here's the Downstream and Upstream stats too.

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000004.943QAM 25625
    21390000006.743QAM 2561
    31470000006.843QAM 2562
    41550000006.743QAM 2563
    51630000006.443QAM 2564
    61710000006.543QAM 2565
    71790000006.343QAM 2566
    81870000005.842QAM 2567
    91950000006.543QAM 2568
    102030000006.143QAM 2569
    112110000006.343QAM 25610
    122190000005.843QAM 25611
    13227000000543QAM 25612
    142350000005.343QAM 25613
    15243000000643QAM 25614
    162510000005.343QAM 25615
    17259000000643QAM 25616
    182670000005.743QAM 25617
    192750000005.943QAM 25618
    202830000006.143QAM 25619
    212910000006.343QAM 25620
    222990000005.843QAM 25621
    233070000006.543QAM 25622
    243150000005.743QAM 25623
    253230000005.443QAM 25624
    263390000004.941QAM 25626
    273470000004.743QAM 25627
    283550000005.143QAM 25628
    293630000004.743QAM 25629
    303710000005.143QAM 25630
    313790000004.943QAM 25631
    323870000004.843QAM 25632

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked4329635227778
    2Locked433350490625144042
    3Locked437109291036861101
    4Locked434693671023769170
    5Locked4310988562443274116
    6Locked43209665586174468945
    7Locked43168444244177339404
    8Locked42148606609100742217
    9Locked43187268322982596
    10Locked4396121601523040
    11Locked4379405511053937
    12Locked436295797747430
    13Locked436277683814582
    14Locked434867128549114
    15Locked434640674589807
    16Locked434388675508242
    17Locked432223767196363
    18Locked431695078133345
    19Locked432321136155875
    20Locked434501426189169
    21Locked4311123574531395
    22Locked4313001938599607
    23Locked433591194115856
    24Locked4394903744700
    25Locked4347982644537
    26Locked411550965791906
    27Locked4331782833662
    28Locked4319153123177
    29Locked4316405222089
    30Locked4311884116437
    31Locked4310424314016
    32Locked4312476812843

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159Locked420.02915419446

    134507

    --- Upstream below

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000045.55120QAM 641
    14310000044.55120QAM 642
    23660000044.55120QAM 643
    33010000043.85120QAM 644
    423600000445120QAM 645

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0000
    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    61038.52KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA2007400000000
    • harrisonlizzie5's avatar
      harrisonlizzie5
      Joining in
      8 months ago

      Hi Alessandro,

      Do you mean factory reset the router or just restart it after checking cables?

      • harrisonlizzie5's avatar
        harrisonlizzie5
        Joining in
        8 months ago
        https://www.thinkbroadband.com/broadband/monitoring/quality/share/2e6e9ea4f480b979ff8241062bda188ed5898db9
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

     

    From the small part of the BQM visible so far, there is a serious problem with your connection.

    Do a factory default to start with a clean sheet, but it does look that you will need a visit to sort this. 

    • harrisonlizzie5's avatar
      harrisonlizzie5
      Joining in
      8 months ago

      Thanks Alessandro, yeah the engineer visit is booked already, was just hoping to find out a way of being able to work from home stably this week. It seems to be behaving itself a little better this evening following the factory reset but still not great looking at the graph.

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        8 months ago

        Hi harrisonlizzie5 

        Welcome to our community forums and thank you for your first post.

        Sorry to hear you are having intermittent service. We can understand the inconvenience caused when working from home. We can see you have recently had the appointment with our team. Can you confirm if the issue is still ongoing? Do you need any further help?

        Thanks,