Intermittent Issues Not Being Fixed
I seem to be going round in circles with Virgin Media and I am running out of options. For the last few weeks my broadband has been cutting out constantly. I'm lucky if I get more than 10 minutes before it cuts out again so I am having to work at my friends house until it is fixed.
When I raised this with Virgin Media, they initially tried to blame it on my hardware before realising it was a wider issue with the external wiring as everybody on my street had the same problem. They arranged for an engineer who didn't turn up so I had to arrange a second appointment. This time he turned up but said there was nothing he could do as this is a wider issue with the external wiring and is impacting dozens of houses on my street. He said, all I can do is wait for Virgin Media to fix it but that was weeks ago and I'm still I'm still in the same position...same with my neighbours.
I have tried raising this again with Virgin Media's IT support team but all they can suggest is sending the same engineer round who could do nothing first time round. I've tried raising a complaint, but all the complaints team did was say that they cannot see a fault an there are no history of issues with my broadband so they couldn't help. Obviously they haven't had a proper look on their own systems as their own IT support teams and engineers have acknowledges there is a problem, I just want somebody to take ownership and fix it. The complaints team also told me that I am not eligible for compensation because there is no fault in their system which I thought was laughable.
So basically, I am back to square one...working for other people's houses because I cannot get a stable connection with only a clueless It support team, an ignorant complaints team and an engineer who doesn't know how to fix the issue to refer to. Does anybody have any idea's how I can get this sorted other than hiring an engineer myself?
