Intermittent internet

Question

I'm having the same issues as others have on this forum, with intermittent internet connection with the Hub 5. It typically happens late at night/early in the morning but last night it started at around 7pm (normally starts about 10pm). I've ordered a new cable from amazon to rule that out. I believe it's the router more than anything. I also don't think an engineer would be of much use as it's mainly happening early in the morning? I'll leave the logs below.

Ashchad · Answer

3.0 Upstream channelsChannelFrequencyPower&nbsp;Symbol RateModChannel ID04960000042.85120QAM 64114310000042.55120QAM 64223660000042.35120QAM 643330100000425120QAM 644423600000425120QAM 645

Ashchad · Answer

3.0 Upstream channelsChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts0ATDMA00101ATDMA00202ATDMA00103ATDMA00204ATDMA00103.1 Upstream channelsChannelChannel Width (MHz)Power (dBmV)FFT TypeModulation610.438.02KQAM 2563.1 Upstream channelsChannelChannel TypeNumber of Active SubcarriersFirst Active Subcarrier (Hz)T3 TimeoutsT4 Timeouts6OFDMA20874000000103.0 Downstream channelsChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID13060000009.241QAM 2562221380000006.939QAM 25613146000000740QAM 256241540000007.240QAM 256351620000007.240QAM 256461700000007.340QAM 256571780000007.740QAM 256681860000007.740QAM 256791940000007.840QAM 2568102100000008.140QAM 25610112180000007.640QAM 25611122260000007.540QAM 25612132340000007.540QAM 25613142420000007.841QAM 25614152500000008.241QAM 25615162580000008.741QAM 25616172660000008.941QAM 2561718274000000941QAM 25618192820000009.241QAM 25619202900000009.641QAM 25620212980000009.541QAM 25621223140000009.341QAM 25623233220000009.342QAM 25624243300000009.141QAM 25625253380000009.542QAM 25626263460000009.842QAM 25627273540000009.642QAM 25628283620000009.442QAM 25629293700000009.742QAM 25630303780000009.842QAM 25631313860000009.442QAM 256323.0 Downstream channelsChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked41552842Locked39162943Locked40142954Locked40172905Locked40202926Locked40232867Locked40232878Locked40372809Locked402328010Locked401928311Locked402028312Locked403828713Locked403329314Locked413229215Locked413729616Locked414129017Locked412328218Locked411328319Locked412328320Locked414628421Locked414928322Locked416528223Locked426128524Locked4110028325Locked427928526Locked429928327Locked4211528428Locked4211628229Locked4211728230Locked4213228431Locked421652833.1 Downstream channelsChannelChannel Width (MHz)FFT TypeNumber of Active SubcarriersModulation (Active Profile)First Active Subcarrier (Hz)33944K1840QAM 409611083.1 Downstream channelsChannel IDLocked StatusRxMER Data (dB)PLC Power (dBmV)Corrected errors (Active Profile)Uncorrectable errors (Active Profile)33Locked401.21127959442679896

Ashchad · Answer

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Arissa_H · Answer

Hi Ashchad👋Thank you for posting and welcoming you with big virtual arms onto our Community Forum 🤗
Sorry to see you're having issues with your connection and it is intermittent 😞I want to investigate this for you 🧐Please watch out for the envelope ✉️
Thank you.&nbsp;

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Intermittent internet

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Channel	Frequency	Power	Symbol Rate	Mod	Channel ID
0	49600000	42.8	5120	QAM 64	1
1	43100000	42.5	5120	QAM 64	2
2	36600000	42.3	5120	QAM 64	3
3	30100000	42	5120	QAM 64	4
4	23600000	42	5120	QAM 64	5

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	306000000	9.2	41	QAM 256	22
2	138000000	6.9	39	QAM 256	1
3	146000000	7	40	QAM 256	2
4	154000000	7.2	40	QAM 256	3
5	162000000	7.2	40	QAM 256	4
6	170000000	7.3	40	QAM 256	5
7	178000000	7.7	40	QAM 256	6
8	186000000	7.7	40	QAM 256	7
9	194000000	7.8	40	QAM 256	8
10	210000000	8.1	40	QAM 256	10
11	218000000	7.6	40	QAM 256	11
12	226000000	7.5	40	QAM 256	12
13	234000000	7.5	40	QAM 256	13
14	242000000	7.8	41	QAM 256	14
15	250000000	8.2	41	QAM 256	15
16	258000000	8.7	41	QAM 256	16
17	266000000	8.9	41	QAM 256	17
18	274000000	9	41	QAM 256	18
19	282000000	9.2	41	QAM 256	19
20	290000000	9.6	41	QAM 256	20
21	298000000	9.5	41	QAM 256	21
22	314000000	9.3	41	QAM 256	23
23	322000000	9.3	42	QAM 256	24
24	330000000	9.1	41	QAM 256	25
25	338000000	9.5	42	QAM 256	26
26	346000000	9.8	42	QAM 256	27
27	354000000	9.6	42	QAM 256	28
28	362000000	9.4	42	QAM 256	29
29	370000000	9.7	42	QAM 256	30
30	378000000	9.8	42	QAM 256	31
31	386000000	9.4	42	QAM 256	32

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	41	55	284
2	Locked	39	16	294
3	Locked	40	14	295
4	Locked	40	17	290
5	Locked	40	20	292
6	Locked	40	23	286
7	Locked	40	23	287
8	Locked	40	37	280
9	Locked	40	23	280
10	Locked	40	19	283
11	Locked	40	20	283
12	Locked	40	38	287
13	Locked	40	33	293
14	Locked	41	32	292
15	Locked	41	37	296
16	Locked	41	41	290
17	Locked	41	23	282
18	Locked	41	13	283
19	Locked	41	23	283
20	Locked	41	46	284
21	Locked	41	49	283
22	Locked	41	65	282
23	Locked	42	61	285
24	Locked	41	100	283
25	Locked	42	79	285
26	Locked	42	99	283
27	Locked	42	115	284
28	Locked	42	116	282
29	Locked	42	117	282
30	Locked	42	132	284
31	Locked	42	165	283

Channel	Channel Type	T3 Timeouts
0	ATDMA	1
1	ATDMA	2
2	ATDMA	1
3	ATDMA	2
4	ATDMA	1