Intermittent internet

Question

Hi everyone. I'm hoping someone can help with my intermittent internet issues. I'm on broadband-only M350 and it worked great in the beginning. But over the last few months I've had really bad intermittent internet where video calls drop out or even web browsing on my devices isn't possible. Two virgin engineer visits later and they concluded there is no issue, but the same internet drop outs happen when they leave. I even upgraded my router to the Hub 5 but I've got the same issues. Any help would be much appreciated! See below for stats from my hub:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306000000	7.2	42	QAM 256	22
2	138000000	5.3	40	QAM 256	1
3	146000000	5.1	40	QAM 256	2
4	154000000	5.1	40	QAM 256	3
5	162000000	5.1	40	QAM 256	4
6	170000000	5	41	QAM 256	5
7	178000000	5	41	QAM 256	6
8	186000000	5.1	41	QAM 256	7
9	194000000	5.3	41	QAM 256	8
10	202000000	5.5	41	QAM 256	9
11	210000000	6	41	QAM 256	10
12	218000000	6.2	41	QAM 256	11
13	226000000	6.2	41	QAM 256	12
14	234000000	6.4	41	QAM 256	13
15	242000000	6.4	41	QAM 256	14
16	258000000	6.6	41	QAM 256	16
17	266000000	6.8	41	QAM 256	17
18	274000000	6.9	42	QAM 256	18
19	282000000	6.9	42	QAM 256	19
20	290000000	7.2	42	QAM 256	20
21	298000000	7.2	42	QAM 256	21
22	314000000	7.1	42	QAM 256	23
23	322000000	7.2	42	QAM 256	24
24	330000000	7	42	QAM 256	25
25	338000000	7.1	42	QAM 256	26
26	346000000	7.3	42	QAM 256	27
27	354000000	7.4	42	QAM 256	28
28	362000000	7.5	42	QAM 256	29
29	370000000	7.7	42	QAM 256	30
30	378000000	7.8	42	QAM 256	31
31	386000000	7.6	42	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	0
2	Locked	40	0
3	Locked	40	0
4	Locked	40	0
5	Locked	40	0
6	Locked	41	0
7	Locked	41	1
8	Locked	41	0
9	Locked	41	1
10	Locked	41	1
11	Locked	41	1
12	Locked	41	1
13	Locked	41	1
14	Locked	41	0
15	Locked	41	1
16	Locked	41	0
17	Locked	41	1
18	Locked	42	1
19	Locked	42	1
20	Locked	42	0
21	Locked	42	1
22	Locked	42	1
23	Locked	42	2
24	Locked	42	0
25	Locked	42	2
26	Locked	42	0
27	Locked	42	0
28	Locked	42	1
29	Locked	42	0
30	Locked	42	0
31	Locked	42	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

92

4K

1800

QAM 4096

1128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

42

7.5

1340268

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	44.5	5120	QAM 64	5
1	43100000	44	5120	QAM 64	6
2	36600000	43.8	5120	QAM 64	7
3	30100000	43.8	5120	QAM 64	8
4	23600000	43.5	5120	QAM 64	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0
1	ATDMA	0
2	ATDMA	0
3	ATDMA	0
4	ATDMA	1

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

13

10.4

39.7

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

13

OFDMA

208

74000000

0

Cardiffman282 · Answer

Stats look okayish to me although the downstream SNR is a little high. Set up a BQM to further monitor your connection. Link is below. Also check for local faults on 0800 561 0061 / 150.&nbsp;

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