rodders89
6 months agoJoining in
Intermittent internet
Hi everyone. I'm hoping someone can help with my intermittent internet issues. I'm on broadband-only M350 and it worked great in the beginning. But over the last few months I've had really bad intermittent internet where video calls drop out or even web browsing on my devices isn't possible. Two virgin engineer visits later and they concluded there is no issue, but the same internet drop outs happen when they leave. I even upgraded my router to the Hub 5 but I've got the same issues. Any help would be much appreciated! See below for stats from my hub:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 306000000 | 7.2 | 42 | QAM 256 | 22 |
2 | 138000000 | 5.3 | 40 | QAM 256 | 1 |
3 | 146000000 | 5.1 | 40 | QAM 256 | 2 |
4 | 154000000 | 5.1 | 40 | QAM 256 | 3 |
5 | 162000000 | 5.1 | 40 | QAM 256 | 4 |
6 | 170000000 | 5 | 41 | QAM 256 | 5 |
7 | 178000000 | 5 | 41 | QAM 256 | 6 |
8 | 186000000 | 5.1 | 41 | QAM 256 | 7 |
9 | 194000000 | 5.3 | 41 | QAM 256 | 8 |
10 | 202000000 | 5.5 | 41 | QAM 256 | 9 |
11 | 210000000 | 6 | 41 | QAM 256 | 10 |
12 | 218000000 | 6.2 | 41 | QAM 256 | 11 |
13 | 226000000 | 6.2 | 41 | QAM 256 | 12 |
14 | 234000000 | 6.4 | 41 | QAM 256 | 13 |
15 | 242000000 | 6.4 | 41 | QAM 256 | 14 |
16 | 258000000 | 6.6 | 41 | QAM 256 | 16 |
17 | 266000000 | 6.8 | 41 | QAM 256 | 17 |
18 | 274000000 | 6.9 | 42 | QAM 256 | 18 |
19 | 282000000 | 6.9 | 42 | QAM 256 | 19 |
20 | 290000000 | 7.2 | 42 | QAM 256 | 20 |
21 | 298000000 | 7.2 | 42 | QAM 256 | 21 |
22 | 314000000 | 7.1 | 42 | QAM 256 | 23 |
23 | 322000000 | 7.2 | 42 | QAM 256 | 24 |
24 | 330000000 | 7 | 42 | QAM 256 | 25 |
25 | 338000000 | 7.1 | 42 | QAM 256 | 26 |
26 | 346000000 | 7.3 | 42 | QAM 256 | 27 |
27 | 354000000 | 7.4 | 42 | QAM 256 | 28 |
28 | 362000000 | 7.5 | 42 | QAM 256 | 29 |
29 | 370000000 | 7.7 | 42 | QAM 256 | 30 |
30 | 378000000 | 7.8 | 42 | QAM 256 | 31 |
31 | 386000000 | 7.6 | 42 | QAM 256 | 32 |
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 42 | 0 | 0 |
2 | Locked | 40 | 0 | 0 |
3 | Locked | 40 | 0 | 0 |
4 | Locked | 40 | 0 | 0 |
5 | Locked | 40 | 0 | 0 |
6 | Locked | 41 | 0 | 0 |
7 | Locked | 41 | 1 | 0 |
8 | Locked | 41 | 0 | 0 |
9 | Locked | 41 | 1 | 0 |
10 | Locked | 41 | 1 | 0 |
11 | Locked | 41 | 1 | 0 |
12 | Locked | 41 | 1 | 0 |
13 | Locked | 41 | 1 | 0 |
14 | Locked | 41 | 0 | 0 |
15 | Locked | 41 | 1 | 0 |
16 | Locked | 41 | 0 | 0 |
17 | Locked | 41 | 1 | 0 |
18 | Locked | 42 | 1 | 0 |
19 | Locked | 42 | 1 | 0 |
20 | Locked | 42 | 0 | 0 |
21 | Locked | 42 | 1 | 0 |
22 | Locked | 42 | 1 | 0 |
23 | Locked | 42 | 2 | 0 |
24 | Locked | 42 | 0 | 0 |
25 | Locked | 42 | 2 | 0 |
26 | Locked | 42 | 0 | 0 |
27 | Locked | 42 | 0 | 0 |
28 | Locked | 42 | 1 | 0 |
29 | Locked | 42 | 0 | 0 |
30 | Locked | 42 | 0 | 0 |
31 | Locked | 42 | 0 | 0 |
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 | 92 | 4K | 1800 | QAM 4096 | 1128 |
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33 | Locked | 42 | 7.5 | 1340268 | 0 |
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 | 49600000 | 44.5 | 5120 | QAM 64 | 5 |
1 | 43100000 | 44 | 5120 | QAM 64 | 6 |
2 | 36600000 | 43.8 | 5120 | QAM 64 | 7 |
3 | 30100000 | 43.8 | 5120 | QAM 64 | 8 |
4 | 23600000 | 43.5 | 5120 | QAM 64 | 10 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
13 | 10.4 | 39.7 | 2K | QAM 256 |
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
13 | OFDMA | 208 | 74000000 | 0 | 0 |