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rodders89's avatar
rodders89
Joining in
6 months ago

Intermittent internet

Hi everyone. I'm hoping someone can help with my intermittent internet issues. I'm on broadband-only M350 and it worked great in the beginning. But over the last few months I've had really bad intermittent internet where video calls drop out or even web browsing on my devices isn't possible. Two virgin engineer visits later and they concluded there is no issue, but the same internet drop outs happen when they leave. I even upgraded my router to the Hub 5 but I've got the same issues. Any help would be much appreciated! See below for stats from my hub: 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13060000007.242QAM 25622
21380000005.340QAM 2561
31460000005.140QAM 2562
41540000005.140QAM 2563
51620000005.140QAM 2564
6170000000541QAM 2565
7178000000541QAM 2566
81860000005.141QAM 2567
91940000005.341QAM 2568
102020000005.541QAM 2569
11210000000641QAM 25610
122180000006.241QAM 25611
132260000006.241QAM 25612
142340000006.441QAM 25613
152420000006.441QAM 25614
162580000006.641QAM 25616
172660000006.841QAM 25617
182740000006.942QAM 25618
192820000006.942QAM 25619
202900000007.242QAM 25620
212980000007.242QAM 25621
223140000007.142QAM 25623
233220000007.242QAM 25624
24330000000742QAM 25625
253380000007.142QAM 25626
263460000007.342QAM 25627
273540000007.442QAM 25628
283620000007.542QAM 25629
293700000007.742QAM 25630
303780000007.842QAM 25631
313860000007.642QAM 25632

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4200
2Locked4000
3Locked4000
4Locked4000
5Locked4000
6Locked4100
7Locked4110
8Locked4100
9Locked4110
10Locked4110
11Locked4110
12Locked4110
13Locked4110
14Locked4100
15Locked4110
16Locked4100
17Locked4110
18Locked4210
19Locked4210
20Locked4200
21Locked4210
22Locked4210
23Locked4220
24Locked4200
25Locked4220
26Locked4200
27Locked4200
28Locked4210
29Locked4200
30Locked4200
31Locked4200

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33924K1800QAM 40961128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33Locked427.513402680

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000044.55120QAM 645
143100000445120QAM 646
23660000043.85120QAM 647
33010000043.85120QAM 648
42360000043.55120QAM 6410

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
1310.439.72KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
13OFDMA2087400000000

1 Reply

  • Stats look okayish to me although the downstream SNR is a little high. Set up a BQM to further monitor your connection. Link is below. Also check for local faults on 0800 561 0061 / 150.