intermittent internet issues after engineer visit.

Question

I've been having issue with my internet for a number of weeks now, I've been a virgin customer for over a decade and this is my first real issue.

Anyway, an engineer visited today and advised us that our signal levels were too low, he moved us up a few levels in our local cabinet and replaced our router with a new one.

The internet lasted for about an hour after the engineer left and since then it's been worse than ever, it just disconnects every 30 mins to an hour and stays disconnected until I power cycle the router.

I've checked the logs and the router is reporting a lot of errors like "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value" and "SYNC Timing Synchronization failure - Loss of Sync;"

Any ideas what I should do?

Tudor · Answer

Please provide a full set of stats:&nbsp;How to get stats from a VM hub (no need to logon to the hub)Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem modeClick on the “&gt; Check router status” buttonClick on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shotClick on the “Upstream” tab, copy the text and paste into your replyClick on the “Networking” tab, copy the text and paste into your reply.Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

MancSoulja · Answer

Here it is:3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;306000000 &nbsp; &nbsp;5.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;222 &nbsp; &nbsp;138000000 &nbsp; &nbsp;6.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;13 &nbsp; &nbsp;146000000 &nbsp; &nbsp;6.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;24 &nbsp; &nbsp;154000000 &nbsp; &nbsp;6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;35 &nbsp; &nbsp;162000000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;46 &nbsp; &nbsp;170000000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;57 &nbsp; &nbsp;178000000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;68 &nbsp; &nbsp;186000000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;79 &nbsp; &nbsp;194000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;810 &nbsp; &nbsp;202000000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;911 &nbsp; &nbsp;210000000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1012 &nbsp; &nbsp;218000000 &nbsp; &nbsp;5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1113 &nbsp; &nbsp;226000000 &nbsp; &nbsp;4.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1214 &nbsp; &nbsp;234000000 &nbsp; &nbsp;4.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1315 &nbsp; &nbsp;242000000 &nbsp; &nbsp;4.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1416 &nbsp; &nbsp;250000000 &nbsp; &nbsp;5.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1517 &nbsp; &nbsp;258000000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1618 &nbsp; &nbsp;266000000 &nbsp; &nbsp;5.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1719 &nbsp; &nbsp;274000000 &nbsp; &nbsp;5.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1820 &nbsp; &nbsp;282000000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1921 &nbsp; &nbsp;290000000 &nbsp; &nbsp;5.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2022 &nbsp; &nbsp;298000000 &nbsp; &nbsp;5.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2123 &nbsp; &nbsp;314000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2324 &nbsp; &nbsp;322000000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2425 &nbsp; &nbsp;330000000 &nbsp; &nbsp;5.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2526 &nbsp; &nbsp;338000000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2627 &nbsp; &nbsp;346000000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2728 &nbsp; &nbsp;354000000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2829 &nbsp; &nbsp;362000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2930 &nbsp; &nbsp;370000000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3031 &nbsp; &nbsp;378000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3132 &nbsp; &nbsp;386000000 &nbsp; &nbsp;5.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;323.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;014 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;015 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;016 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;017 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;018 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;019 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;020 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;021 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;022 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;023 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;024 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;025 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;026 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;0 &nbsp; &nbsp;027 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;028 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;029 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;030 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;031 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;032 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;94 &nbsp; &nbsp;4K &nbsp; &nbsp;1840 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;11083.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)&nbsp;3.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;46.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;45.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;44.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;44.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;42.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;53.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation6 &nbsp; &nbsp;10 &nbsp; &nbsp;41.2 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts6 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;200 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0&nbsp;Network LogTime &nbsp; &nbsp;Priority &nbsp; &nbsp;Description27-08-2025 20:48:51 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Fail from LAN interface27-08-2025 19:54:52 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:49:55 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:47:31 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:47:28 &nbsp; &nbsp;notice &nbsp; &nbsp;CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:47:18 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:47:18 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:47:02 &nbsp; &nbsp;notice &nbsp; &nbsp;REGISTRATION COMPLETE - Waiting for Operational status27-08-2025 19:46:56 &nbsp; &nbsp;warning &nbsp; &nbsp;RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:46:56 &nbsp; &nbsp;warning &nbsp; &nbsp;Dynamic Range Window violation27-08-2025 19:46:56 &nbsp; &nbsp;warning &nbsp; &nbsp;Dynamic Range Window violation27-08-2025 19:46:56 &nbsp; &nbsp;warning &nbsp; &nbsp;RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:46:56 &nbsp; &nbsp;warning &nbsp; &nbsp;RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:46:56 &nbsp; &nbsp;warning &nbsp; &nbsp;Dynamic Range Window violation27-08-2025 19:46:55 &nbsp; &nbsp;warning &nbsp; &nbsp;REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:46:50 &nbsp; &nbsp;notice &nbsp; &nbsp;DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:46:49 &nbsp; &nbsp;notice &nbsp; &nbsp;TLV-11 - unrecognized OID;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:46:42 &nbsp; &nbsp;warning &nbsp; &nbsp;DHCP WARNING - Non-critical field invalid in response ;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:46:39 &nbsp; &nbsp;notice &nbsp; &nbsp;Honoring MDD; IP provisioning mode = IPv427-08-2025 19:46:28 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;27-08-2025 19:46:26 &nbsp; &nbsp;critical &nbsp; &nbsp;Cable Modem Reboot because of - HW or Power-On Reset27-08-2025 18:24:16 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;27-08-2025 18:24:15 &nbsp; &nbsp;critical &nbsp; &nbsp;Cable Modem Reboot because of - HW or Power-On Reset27-08-2025 16:44:02 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;27-08-2025 16:44:01 &nbsp; &nbsp;critical &nbsp; &nbsp;Cable Modem Reboot because of - HW or Power-On Reset27-08-2025 14:12:00 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;27-08-2025 14:11:57 &nbsp; &nbsp;critical &nbsp; &nbsp;No Ranging Response received - T3 time-out;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 14:11:49 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;27-08-2025 14:11:42 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 14:11:31 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;27-08-2025 14:11:00 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;27-08-2025 14:10:57 &nbsp; &nbsp;critical &nbsp; &nbsp;Cable Modem Reboot because of - HW or Power-On Reset27-08-2025 13:53:41 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:35:43:0b:b0:f7;CMTS-MAC=70:e4:22:f1:b1:ce;CM-QOS=1.1;CM-VER=3.1;

John_GS · Answer

Hi MancSoulja&nbsp;
I'll send you a PM now to help further.
Best wishes.

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intermittent internet issues after engineer visit.

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