Forum Discussion

farske's avatar
farske
On our wavelength
8 months ago

Intermittent Internet, droppouts, signal strength issues

Hiya,

That last 10 days I've had internet issues and dropouts. Streaming TV/Film pauses, games disconnect, discord lags and drops, websites delay.
I am ethernet checking.
Modem mode.
Wired household.

Checking the router section I can see these types of issues:

25-05-2024 22:19:31noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-05-2024 22:01:01warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-05-2024 21:49:43noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

24-05-2024 20:17:25 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Currently the modem has a 10db filter on it.

Is this something you can do your end?
Can you advise or arrange an engineer to resolve, thank you

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    8 months ago

    Post up the whole data set as per this...

    ___________________________________

    Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
    https://www.thinkbroadband.com/broadband/monitoring/quality

    • farske's avatar
      farske
      On our wavelength
      8 months ago

      Hi John, thanks and np here you go.

      Time Priority Description

      27-05-2024 13:37:48noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:37:18warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:33:11noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:29:03noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:28:37warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:28:37warningDynamic Range Window violation
      27-05-2024 13:28:35warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:26:16noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:25:43warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:25:42warningDynamic Range Window violation
      27-05-2024 13:25:42warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:25:42warningDynamic Range Window violation
      27-05-2024 13:25:42warningDynamic Range Window violation
      27-05-2024 13:25:42warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:25:42warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:25:42warningDynamic Range Window violation
      27-05-2024 13:25:42warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:25:42criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:25:42warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:25:42warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:25:42warningDynamic Range Window violation
      27-05-2024 13:25:41criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 13:11:10warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 12:24:46criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 12:24:46warningDynamic Range Window violation
      27-05-2024 12:24:46warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 12:24:44warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 12:23:59noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 12:22:22noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 12:22:07noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 12:17:19noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      27-05-2024 11:27:13noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      • farske's avatar
        farske
        On our wavelength
        8 months ago

        Time Priority Description

        27-05-2024 20:51:12warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        27-05-2024 20:51:11criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        27-05-2024 20:51:09warningDynamic Range Window violation
        27-05-2024 20:51:09warningDynamic Range Window violation
        27-05-2024 20:51:09warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        27-05-2024 20:51:09warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        27-05-2024 20:51:09warningDynamic Range Window violation
        27-05-2024 20:51:09warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        27-05-2024 20:51:09warningDynamic Range Window violation
        27-05-2024 20:51:09warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        27-05-2024 20:51:09warningDynamic Range Window violation
        27-05-2024 20:51:09warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

         

  • farske's avatar
    farske
    On our wavelength
    8 months ago

    Ive been getting small disconnects which stops streaming services and times me out in games this evening,

     

    • farske's avatar
      farske
      On our wavelength
      8 months ago
      https://www.thinkbroadband.com/broadband/monitoring/quality/share/25bbcc343117907084c42cc71f56e3f806992fc1-27-05-2024

       

  • RT123's avatar
    RT123
    Up to speed
    8 months ago

    I'm seeing a bit of packet loss on the BQM (although not this evening)

    Could you please also post the upstream and downstream logs?

     

  • farske's avatar
    farske
    On our wavelength
    8 months ago

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000005.243QAM 25625
    21390000003.942QAM 2561
    31470000003.842QAM 2562
    41550000003.642QAM 2563
    51630000003.842QAM 2564
    6171000000443QAM 2565
    7179000000443QAM 2566
    81870000004.143QAM 2567
    91950000004.243QAM 2568
    102030000004.343QAM 2569
    112110000004.543QAM 25610
    122190000004.543QAM 25611
    132270000004.643QAM 25612
    142350000004.343QAM 25613
    152430000004.142QAM 25614
    162510000004.243QAM 25615
    172590000004.443QAM 25616
    182670000004.643QAM 25617
    192750000004.843QAM 25618
    202830000004.743QAM 25619
    212910000004.943QAM 25620
    222990000005.243QAM 25621
    233070000005.543QAM 25622
    243150000005.543QAM 25623
    253230000005.443QAM 25624
    263390000005.542QAM 25626
    273470000005.543QAM 25627
    283550000005.443QAM 25628
    293630000005.243QAM 25629
    303710000005.143QAM 25630
    313790000005.343QAM 25631

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked4312425928935
    2Locked4214803816563
    3Locked4231751265812
    4Locked4247480547383
    5Locked4245122858967
    6Locked4343794489849
    7Locked43354657106902
    8Locked4325868256634
    9Locked4318561315494
    10Locked43494338308
    11Locked4316921313882
    12Locked4315530613327
    13Locked4313682310412
    14Locked4313989612232
    15Locked4219983217896
    16Locked4313300910137
    17Locked4312125617893
    18Locked4314051815990
    19Locked4313284114998
    20Locked438973211768
    21Locked439281513699
    22Locked4311304412900
    23Locked4310081712629
    24Locked439689011516
    25Locked439591811590
    26Locked426909913521
    27Locked439463818972
    28Locked438660115035
    29Locked438606716195
    30Locked438188815075
    31Locked438484120442

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    33944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    33Locked434.61280172612232623
  • farske's avatar
    farske
    On our wavelength
    8 months ago

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000040.35120QAM 641
    143100000405120QAM 642
    236600000405120QAM 643
    33010000039.85120QAM 644
    42360000039.85120QAM 645

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA00410
    1ATDMA00480
    2ATDMA00840
    3ATDMA001150
    4ATDMA002010

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    610.435.22KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA20874000000150

     

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      8 months ago

      Stats dont look good - but may be historical accumulation - so can you try this....

      __________________

      Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the Post RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the PostRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
      Also check the Upstream QAM’s are all at 64

      • farske's avatar
        farske
        On our wavelength
        8 months ago

        I have posted new logs.

        I will check again later today.
        You can see some instant Post RS error counts have already appeared.

         

  • farske's avatar
    farske
    On our wavelength
    8 months ago

    Great, restarted it all as you suggested.
    Checked all cables.
    We are looking good.

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000005.443QAM 25625
    21390000004.543QAM 2561
    31470000004.343QAM 2562
    41550000004.143QAM 2563
    51630000004.243QAM 2564
    61710000004.543QAM 2565
    71790000004.643QAM 2566
    81870000004.543QAM 2567
    91950000004.543QAM 2568
    102030000004.743QAM 2569
    112110000004.943QAM 25610
    12219000000543QAM 25611
    13227000000543QAM 25612
    142350000004.843QAM 25613
    152430000004.643QAM 25614
    162510000004.543QAM 25615
    172590000004.743QAM 25616
    18267000000543QAM 25617
    192750000005.243QAM 25618
    202830000005.243QAM 25619
    212910000005.343QAM 25620
    222990000005.543QAM 25621
    233070000005.743QAM 25622
    243150000005.743QAM 25623
    253230000005.643QAM 25624
    263390000005.742QAM 25626
    273470000005.843QAM 25627
    283550000005.743QAM 25628
    293630000005.543QAM 25629
    303710000005.443QAM 25630
    313790000005.643QAM 25631

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked43438
    2Locked4300
    3Locked4300
    4Locked4300
    5Locked4300
    6Locked4300
    7Locked4300
    8Locked4300
    9Locked4300
    10Locked4300
    11Locked4300
    12Locked4300
    13Locked4300
    14Locked4300
    15Locked4300
    16Locked4300
    17Locked4300
    18Locked4300
    19Locked4300
    20Locked4300
    21Locked4300
    22Locked4300
    23Locked4300
    24Locked4300
    25Locked4300
    26Locked4200
    27Locked4300
    28Locked4300
    29Locked4300
    30Locked4300
    31Locked4300

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    33944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    33Locked435.13649670

     

  • farske's avatar
    farske
    On our wavelength
    8 months ago

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000040.55120QAM 321
    14310000040.55120QAM 322
    23660000040.35120QAM 323
    33010000040.35120QAM 324
    423600000405120QAM 325

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0000
    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    610.435.52KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA2087400000000
  • farske's avatar
    farske
    On our wavelength
    8 months ago

    Network Log

    Time Priority Description
    30-05-2024 13:23:14noticeREGISTRATION COMPLETE - Waiting for Operational status
    30-05-2024 13:23:10noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    30-05-2024 13:23:05noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    30-05-2024 13:23:01noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    30-05-2024 13:22:59warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    30-05-2024 13:22:57noticeHonoring MDD; IP provisioning mode = IPv4
    30-05-2024 13:22:43criticalCable Modem Reboot because of - HW or Power-On Reset
    30-05-2024 13:22:43criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    28-05-2024 21:35:31criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    28-05-2024 21:35:31critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    28-05-2024 21:34:24criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 20:37:42criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 20:37:41criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 19:51:11criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:29:21criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:29:21critical16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:28:23criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:28:18criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:28:16criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:28:13criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:53critical16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:53criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:53criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:53criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:53critical16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:53criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:52critical16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:52criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:52critical16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:52criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:27:52criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    27-05-2024 13:26:44criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
  • farske's avatar
    farske
    On our wavelength
    8 months ago

    Yep something wrong.

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000002.642QAM 25625
    2139000000-2.340QAM 2561
    3147000000-2.240QAM 2562
    4155000000-2.140QAM 2563
    5163000000-1.741QAM 2564
    6171000000-1.241QAM 2565
    71790000000.941QAM 2566
    81870000000.641QAM 2567
    91950000000.341QAM 2568
    102030000000.142QAM 2569
    112110000000.342QAM 25610
    122190000000.642QAM 25611
    132270000000.742QAM 25612
    142350000000.742QAM 25613
    152430000000.742QAM 25614
    162510000000.842QAM 25615
    172590000001.142QAM 25616
    182670000001.542QAM 25617
    192750000001.742QAM 25618
    202830000001.942QAM 25619
    212910000002.242QAM 25620
    222990000002.442QAM 25621
    233070000002.742QAM 25622
    243150000002.842QAM 25623
    253230000002.842QAM 25624
    26339000000343QAM 25626
    273470000003.243QAM 25627
    283550000003.243QAM 25628
    293630000003.143QAM 25629
    30371000000343QAM 25630
    313790000003.343QAM 25631

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked42109342001
    2Locked405347011561
    3Locked406273018164
    4Locked404856116514
    5Locked416229116064
    6Locked4115358616246
    7Locked4113733929091
    8Locked411086454879
    9Locked41243872986
    10Locked42230283592
    11Locked42210731913
    12Locked42192041355
    13Locked42185561148
    14Locked42184201600
    15Locked42192182910
    16Locked4216910691
    17Locked4215978945
    18Locked42160192788
    19Locked42144071959
    20Locked42135051617
    21Locked4212085531
    22Locked4211429564
    23Locked42188806370
    24Locked4210875631
    25Locked4210454733
    26Locked439718941
    27Locked438926758
    28Locked438251418
    29Locked437702394
    30Locked437130396
    31Locked436853913

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    33944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    33Locked434.52254213175348
     

     

  • farske's avatar
    farske
    On our wavelength
    8 months ago

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000040.35120QAM 641
    143100000405120QAM 642
    23660000044.85120QAM 643
    33010000051.35120QAM 644
    423600000515120QAM 645

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0000
    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0010

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    610.435.22KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA2087400000000