Forum Discussion

Tenebreaux's avatar
Tenebreaux
On our wavelength
2 years ago

Intermittent internet drop out.

I have the Hub 4 in modem mode and for the last couple of weeks my internet has been dropping repeatedly. It gets worse in the evening and is pretty much unusable after about 10pm. Connection drops f...
Tenebreaux's avatar
Tenebreaux
On our wavelength
12 months ago

OK, it's back in router mode.

David_Bn's avatar
David_Bn
Forum Team
12 months ago

Thanks for coming back to us Tenebreaux.

There doesn't appear to be any issues in your local area, or any issues being flagged on the hub.

Can you please confirm how the service has performed since taking the hub out of modem mode?

Thanks,

David_Bn

  • Tenebreaux's avatar
    Tenebreaux
    On our wavelength
    12 months ago

    It seemed to improve but now I'm getting drop outs again.

    • Kath_P's avatar
      Kath_P
      Forum Team
      12 months ago

      Hi Tenebreaux, 

      Thanks for coming back to us and letting us know that your dropouts have returned. Checking the hub, nothing has been registering on it which shows the hub has remained continuously online. Can you expand further on your connection set up?

      Are you having the dropouts across all the devices at the same time? Are these connected through the WiFi or through an ethernet cable?

      Can you also please set up a broadband quality monitor here? Once you have done this, share your live URL link so we can monitor things from this end. 

      Many thanks, 

      • Tenebreaux's avatar
        Tenebreaux
        On our wavelength
        12 months ago

        Drop outs occur over both wired and wifi connection.

        BQM link:  

        [url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/f531ec26b4ac0658147cd3f37dea4d634c209308]My Broadband Ping[/url]