Forum Discussion

jimmc's avatar
jimmc
Joining in
6 months ago

Intermittent internet at start-up

HI, I have a SuperHub3 with two PCs connected via ethernet and laptop, 'phones and tablet connected via wireless on the Guest network (the main wireless network is not used).
Over the last couple of months I have had problems where devices could join the wireless network immediately but without internet connectivity for several minutes. At the same time another device could join and have access to the internet without delay. Recently one of the ethernet connected PCs could exhibited the same behaviour.

The problem is quite intermittent with no fixed pattern that I can see, joining the network is not a problem, only internet access is.

Apart from this internet access is solid and has been for many years.I have tried rebooting the router without effect.The wireless channel (11) is fixed, and I have used 'Wireless analyser' to check that the channel is clear.
Any suggestions please?
Jim

  • Nessa9427's avatar
    Nessa9427
    Joining in
    6 months ago

    Hi there, I’m having the same problem with my Hub5 1gig and can’t connect to my ps5 but it’s seems to work on the tv and my phone , when I put my postcode and everything it’s keeps saying Intermittent signal in your area

    • John_GS's avatar
      John_GS
      Forum Team
      6 months ago

      Morning jimmc and Nessa9427 - thanks both for posting and welcome to the community. Apologies for any issues with the internet. 

      jimmc - what happens if you remove the fixed wireless channel? 

      Nessa9427 - I've ran a diagnostic and see the intermittent SNR (signal to noise ratio) has been resolved but can see you've got an engineer visit. Let us know how this goes.

      • jimmc's avatar
        jimmc
        Joining in
        6 months ago

        Sorry for the delay in replying. I tried switching to 'Auto' channel selection, initially the Hub selected channel 1 but it soon returned to channel 11. Still same problem.

        Today one of the wired PCs took 2 or 3 minutes to access the internet at boot. I've checked the cable and Windows (DISM.exe... & sfc..). PC is set-up with fixed IP address outside DHCP range.

         

  • legacy1's avatar
    legacy1
    Alessandro Volta
    6 months ago

    stop using the hub in router mode put it in modem mode with a better router having 1Gb ports