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ozan169's avatar
ozan169
On our wavelength
2 years ago

intermittent Frequent Packet Drops/Loss

Hi there

 I noticed for a few weeks now that iv been having intermittent packet loss.

I have done all most all trouble shooting steps with no changes. Upload and download speeds seem to be ok.

I have attached screenshot of my specs below. Im hoping someone can help me.

We did have a area repair from the virgin engineers the this week. I was hoping that the repair they did would of fixed my issue but no change.

I have m500 running in modem mode with a ax11000 gaming router. Both software's are up 2date aswell.

All most everything in my home is connected by cat6 Ethernet cable only wifi running devices are my mobiles, tablets and ring doorbell.

 

 

 

 

 

 many thanks mr oz

 

 

 

 

8 Replies

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  • ozan169's avatar
    ozan169
    On our wavelength
    2 years ago

     sorry forgot to post screenshot of my speed test.

  • Daviddavid's avatar
    Daviddavid
    Joining in
    2 years ago

    Experiencing intermittent frequent packet drops or loss can severely impact network performance and reliability. Identify potential causes such as network congestion, hardware issues, or software conflicts. Troubleshoot by checking network configurations, upgrading firmware, or using diagnostic tools to pinpoint the source of the problem. Addressing these issues promptly can improve network stability.

     
     
     
  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Do you have any stats or tests that show packet loss ?



    • ozan169's avatar
      ozan169
      On our wavelength
      2 years ago

      Hi 

      I have been testing for packet loss on https://packetlosstest.com/.

      But to be honest didn't save any results

      The most iv seen is 4% loss.

      All software is up2 date.

      I had this same issue lastyear when we had a local area issue with virgin. My packet loss was fixed after they done there repair.

      The virgin engineers only done local repair this week again but still no change.

      Thanks oz

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        2 years ago

        Hi there ozan169 

        Thank you so much for your post and welcome to the community forums, it's great to have you back. 

        I am so sorry to hear that you have faced this issue and thank you again for popping back to us here. I have had a look and I cannot see anything that could be causing this issue. Can I ask how things have been since your last post?