Forum Discussion

stevej47's avatar
stevej47
Up to speed
9 months ago

Intermittent dropouts

We are experiencing pixelation on our to service, any channel we are on, and dropouts on the internet. This has been going on for a while. The Wi-Fi was the worst, so we put the router into modem mode and added a couple of Deco units for Wi-Fi, but I am experiencing dropouts whilst on teams calls for work.

I added a network monitor to my work laptop browser, and it registered 9 dropouts in the last day - all around 10-15 seconds.

as this effecting to too, I assume it is the feed?

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    8 months ago

    Hi stevej47,

    Thanks for posting, and sorry to hear you've had some connection issues. We've had a look at things from our side and can see it's been some time since the hub was last rebooted. 

    Can you please do this and report back on if there is any improvement?

    Alex_Rm

    • stevej47's avatar
      stevej47
      Up to speed
      8 months ago

      The hub is not the issue here. The hub does not feed my V6 box, yet TV pixelates. For me, the signals are either poor, or the splitter is poor as this is effecting both services. Can you check signal strength, or book an engineer please? 

      • RT123's avatar
        RT123
        Up to speed
        8 months ago

        You did mention WiFi issues alongside the TV pixelation issues (even with using TP-Link Decos with the Hub in modern mode) 

        Can see you’ve said the issues are on all TV channels.

        I’m not a VM staff member (so cannot really help with the TV issues) but I (or one of the other community members) would be happy to take a look at the logs from 192.168.100.1 (although VM will want the VM hub acting as the router for testing purposes - surprised they didn’t ask for this to be done)