Intermittent Connection Issues
Hiya. Hope someone might be able to offer some advice.
For the last couple of months my Hub 5 (connected to PC via an ethernet cable) has been losing its connection at night. So far, it's absolutely fine during the day when I'm working at home. But from about 8-9pm onwards most nights, it disconnects intermittently.
Sometimes it comes back within a minute or two. Sometimes I get a red flashing light, and have to turn it off and back on again. Sometimes it only works with a pinhole reset. On the worst nights, this will happen several times.
VM sent an email about a month ago saying they'd spotted an issue with the broadband, and that it had been resolved. It hadn't. After phoning them, I've now been sent a replacement Hub 5. Things were fine for the last week, but has now returned.
Service status online tells me either that the hub isn't connected properly, regardless of whether or not the connection is working, or that there are intermittent issues in my area. The 0800 service status number tells me there are no issues in my area.
Checking the Router information, I'm seeing a hell of a lot of pre/post RS errors; in the thousands, even though router was reset less than an hour ago and they were showing zero.
Been with VM for a long time, and they have been reliable up until now. Any advice on what might be causing the problem would be appreciated. I can post the reports from the Router Status pages if it'd help.