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sunny10's avatar
sunny10
Joining in
5 months ago

intermittent connection for months

My wifi has been intermittent and weak outside of the room the broadband is in. At first I thought it was just that the package I had was too slow, so I switched from M250 to M350, but the problem persists, and is maybe worse now. 

It has been very frustrating as the status checks online don't indicate any issues, and calling the customer service number just redirects me to the same place. I've rebooted the broadband several times but the problem doesn't change. Doesn't seem possible to get an engineer out here. Please help!

intermittent wifi

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    5 months ago

    See this

    _______

    Firstly... Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi connection issue or it could be network connection/Hub related?
    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 months ago

    Also Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    5 months ago

    Hi sunny10 👋

    A warm welcome to our Community Forums and thanks for your post. 

    I am sorry to hear you are experiencing some issues with the service.

    I've ran some tests on our system and haven't been able to identify anything that could be causing this. 

    If it's just WiFi you are having problems with, then we have some tips 👉 here on how to improve your wireless connection.