Intermittent Broadband and TV problem
Been having problems over the past few weeks with both my broadband and TV. They are both dropping out for 1 hour plus at the same time. So far it’s happened on:
Thur 22nd August @ 2pm
Fri 23rd August @ 9am then again @ 12pm
Fri 30th August @ 9pm
When it happens, the hub (Hub 5) will have a red light. Rebooting it usually results in a flashing yellow light, for maybe 1-2 hours, before finally returning to green… At the same time the TV will either show a message about “There is a problem with the signal. Please reboot your TiVo box”, or will be so pixelated that it’s unwatchable (video available showing viewing experience). Rebooting doesn’t resolve the issue. Again it usually returns after 1-2 hours
Lastly when this has happened, a few times I have called the outage phone number, but no outages in my area