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CheamLondon's avatar
CheamLondon
Tuning in
9 months ago

Intermittant outages London SM3

For the past week now been having constant slow speeds our outages everynight between 10pm which is rather frustrating.  The area shows an issue but the resolution date just keeps getting moved each day.  F011299703 is the fault reference number, but the issue states an engineer has been dispatched and then a new resolution target date just gets pushed out.  Anyone else in the area experiencing the same issue or have more insight.  Making working from home and having no internet in the evenings rather frustrating.  I have tried contacting Virgin but no luck on the support chat with any more information.

 

Thx.

  • Hi CheamLondon 

    Thanks for posting and welcome back to the community. Apologies for any internet issues especially with the impact it has on your work.

    The fault number you provided, F011299703, this was closed as resolved on Monday. I have done a system check and see no issues currently. Hopefully this means all resolved for you but please do let us know if you need further help.