In the app on my phone, I paused the device — meaning I stopped the internet on the TV. When I press the ‘resume’ button, a message pops up… I’ll copy it here.
How can I restore the internet? The connection is paused and I can’t do anything.
After this is sorted, please do yourself a big favour and uninstall the dreadful Connect app !
Note these steps are what I see for our Hub 3 - you may have to find the same controls for a different VM Hub, but it is the same idea.
Disable MAC filtering to re-enable Paused devices
Login to the Hub's menus at http://192.168.0.1
1) Advanced settings >>> Wireless >>> Security
1.1) then set Wireless MAC Filtering to Disabled
1.2) "Apply changes"
2) Advanced settings >>> Security >>> MAC Filtering
2.1) then delete all entries in the MAC filter list
2.2) Enable Always on
2.3) "Apply changes"
If all else fails then a pin-hole reset of the hub will fix it. Although be aware if previous changes to the ‘standard’ hub setting will be lost.
