I paid manually and my direct debit came out a few days after; is a refund possible instead of credit?

I paid manually from another payment method a few days before my direct debit was due for my wifi as I thought it would stop the money coming out of my usual payment method however I’ve ended up paying twice. My question with this is: is it possible to get the second payment refunded into the my bank or as a cheque instead of account credit? Any help would be appreciated I just don’t want to cancel the debit for a refund, do an indemnity claim or anything of the sort without at least inquiring in case my wifi gets cut off.