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amymcb123's avatar
amymcb123
Joining in
2 years ago

I moved house mid wifi contract, and a new contract has been started?

I moved house in September 2023, and contacted the Virgin team to change my address. I was mid contract at this stage. After this move (I paid moving fee) a new contract has been drafted and extended for another 18 months - one that I did not agree to. Can someone help with this? Can I cancel this contract?

2 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 years ago

    Hi amymcb123 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel