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bazzauns51's avatar
bazzauns51
Tuning in
2 years ago

I have a red light permanently on my hub 3

I have a red light on my hub3 permanently I have tried everything  including a pin restart to no avail. Anyone help,?

3 Replies

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  • leftwinger's avatar
    leftwinger
    Joining in
    2 years ago

    Same here, no problem with broadband or wireless though. The hub is slightly warm to the touch at the top. Staff on 151 were not very helpful.

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      2 years ago

      Hi leftwinger

      Thank you for your post and welcome back to our community.

      We're  sorry to hear you have a permanent red light on the hub 😞

      If you have tried the below already, we'll need to replace the hub for you.

      • Turn the power switch off on the back of the Hub. 

      • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

      • Then use the power switch to turn the unit back on. The Hub should now operate normally. 

      I will send you a private message now, please look out for the envelope in the top right of the page and pop back to me when you can. 
       

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 years ago

    Hi bazzauns51

    Thank you for your post and welcome back to our community.

    We're  sorry to hear you have a permanent red light on the hub 😞

    If you have tried the below already, we'll need to replace the hub for you.

    I will send you a private message now, please look out for the envelope in the top right of the page and pop back to me when you can. 

    • Turn the power switch off on the back of the Hub. 

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.