Forum Discussion
7 Replies
- jpeg1Alessandro Volta
That's because they promised to send you one but haven't. It's commonly reported on here. Wait for forum staff to pick this up here.
- Client62Alessandro Volta
A decent retail Wi-Fi Repeater or Wireless Access point that you buy and can manage yourself
is typically a much better choice than VM Pods.
Being free is not a good reason to become locked into poor product that severely limits the Wi-Fi configuration options. - Matthew_ML
Forum Team
Hey rickymatthews, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
Let me send you a DM to see where they are.
- rickymatthewsTuning in
virgin are a joke. I ordered one the day it was installed due to no signal in one room. I called back a week later and they confirmed one had been ordered. Now about 2 months later I still don’t have one and I’m getting the run around.
someone called Dave keeps replying to these messages that clearly doesn’t know what he’s talking about. With a simple call this number and order one reply. Virgin have no intention of allowing you to do so.
I’ve complained and their resolution was something like - just order one. No resolution at all.
- rickymatthewsTuning in
Virgin has the worst customer services I have ever experienced. I have NO WiFi in a room. Just send me a POD. Don’t give me a number to call that has automated responses with no option of ordering one. Just send me a POD or cancel my service and I’ll go back to Vodafone, which were brilliant by the way. Perfect service in all rooms and cheaper.
- Hosay299Fibre optic
or order ur own one but not vm version amazon
- David_Bn
Forum Team
Thanks for coming back to the thread rickymatthews, and I'm sorry to hear of the difficulty with the ordering of the Wi-Fi pods.
It looks like one of my colleagues has reached out to you to offer assistance to have a Wi-Fi pod ordered.
Do please work with them, and we can have this matter closed for you.
Thanks,
David_Bn
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