Hub5 keeps disconnecting

Question

Hi over the past few months the internet keeps randomly dropping iv had an engineer over to fix it but what ever they did it didnt work could any one have a look thanks3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;179000000 &nbsp; &nbsp;6.4 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;62 &nbsp; &nbsp;139000000 &nbsp; &nbsp;7.4 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;13 &nbsp; &nbsp;147000000 &nbsp; &nbsp;6.9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;24 &nbsp; &nbsp;155000000 &nbsp; &nbsp;7 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;35 &nbsp; &nbsp;163000000 &nbsp; &nbsp;6.8 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;46 &nbsp; &nbsp;171000000 &nbsp; &nbsp;6.6 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;57 &nbsp; &nbsp;187000000 &nbsp; &nbsp;6.5 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;78 &nbsp; &nbsp;195000000 &nbsp; &nbsp;6.6 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;89 &nbsp; &nbsp;203000000 &nbsp; &nbsp;6.4 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;910 &nbsp; &nbsp;211000000 &nbsp; &nbsp;6.5 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1011 &nbsp; &nbsp;219000000 &nbsp; &nbsp;6.4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1112 &nbsp; &nbsp;227000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1213 &nbsp; &nbsp;235000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1314 &nbsp; &nbsp;243000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1415 &nbsp; &nbsp;251000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1516 &nbsp; &nbsp;259000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1617 &nbsp; &nbsp;267000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1718 &nbsp; &nbsp;275000000 &nbsp; &nbsp;6.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1819 &nbsp; &nbsp;283000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1920 &nbsp; &nbsp;291000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2021 &nbsp; &nbsp;299000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2122 &nbsp; &nbsp;307000000 &nbsp; &nbsp;6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2223 &nbsp; &nbsp;315000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2324 &nbsp; &nbsp;323000000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2425 &nbsp; &nbsp;331000000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2526 &nbsp; &nbsp;339000000 &nbsp; &nbsp;5.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2627 &nbsp; &nbsp;347000000 &nbsp; &nbsp;5.8 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2728 &nbsp; &nbsp;355000000 &nbsp; &nbsp;5.7 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2829 &nbsp; &nbsp;363000000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2930 &nbsp; &nbsp;371000000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3031 &nbsp; &nbsp;379000000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;313.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;10 &nbsp; &nbsp;642 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;9 &nbsp; &nbsp;933 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;11 &nbsp; &nbsp;1034 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;10 &nbsp; &nbsp;1065 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;14 &nbsp; &nbsp;1566 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;10 &nbsp; &nbsp;727 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;11 &nbsp; &nbsp;638 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;11 &nbsp; &nbsp;1059 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;10 &nbsp; &nbsp;9410 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;16 &nbsp; &nbsp;15311 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;9 &nbsp; &nbsp;5612 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;11 &nbsp; &nbsp;11213 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;15 &nbsp; &nbsp;14414 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;7 &nbsp; &nbsp;7115 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;17 &nbsp; &nbsp;10916 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7 &nbsp; &nbsp;5517 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;9 &nbsp; &nbsp;9818 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;11 &nbsp; &nbsp;10519 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;4 &nbsp; &nbsp;3120 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;11 &nbsp; &nbsp;11021 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;7 &nbsp; &nbsp;8322 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;12 &nbsp; &nbsp;15523 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;4 &nbsp; &nbsp;3224 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;7 &nbsp; &nbsp;7225 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;10 &nbsp; &nbsp;5226 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;9 &nbsp; &nbsp;9827 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;3 &nbsp; &nbsp;1928 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;7 &nbsp; &nbsp;7429 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;4 &nbsp; &nbsp;2330 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;4 &nbsp; &nbsp;3031 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;14 &nbsp; &nbsp;1103.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)33 &nbsp; &nbsp;94 &nbsp; &nbsp;4K &nbsp; &nbsp;1840 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;11083.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)3.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;41.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 16 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;41.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 16 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;40.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 16 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;40.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 16 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;40 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 16 &nbsp; &nbsp;53.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation6 &nbsp; &nbsp;10.4 &nbsp; &nbsp;36.7 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts6 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;208 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0Network LogTime &nbsp; &nbsp;Priority &nbsp; &nbsp;Description05-11-2025 08:03:33 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface05-11-2025 07:59:54 &nbsp; &nbsp;notice &nbsp; &nbsp;REGISTRATION COMPLETE - Waiting for Operational status05-11-2025 07:59:43 &nbsp; &nbsp;notice &nbsp; &nbsp;DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:59:41 &nbsp; &nbsp;warning &nbsp; &nbsp;DHCP WARNING - Non-critical field invalid in response ;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:59:38 &nbsp; &nbsp;notice &nbsp; &nbsp;Honoring MDD; IP provisioning mode = IPv405-11-2025 07:59:36 &nbsp; &nbsp;critical &nbsp; &nbsp;No Ranging Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:59:34 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:59:32 &nbsp; &nbsp;critical &nbsp; &nbsp;Cable Modem Reboot because of - Reboot UI05-11-2025 07:42:15 &nbsp; &nbsp;critical &nbsp; &nbsp;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:42:15 &nbsp; &nbsp;critical &nbsp; &nbsp;16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:40:38 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:40:35 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:40:33 &nbsp; &nbsp;critical &nbsp; &nbsp;16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:40:33 &nbsp; &nbsp;critical &nbsp; &nbsp;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:40:31 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:40:28 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:40:27 &nbsp; &nbsp;critical &nbsp; &nbsp;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:40:27 &nbsp; &nbsp;critical &nbsp; &nbsp;16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 07:40:21 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:53:33 &nbsp; &nbsp;critical &nbsp; &nbsp;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:53:33 &nbsp; &nbsp;critical &nbsp; &nbsp;16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:51:09 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:51:06 &nbsp; &nbsp;critical &nbsp; &nbsp;16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:51:06 &nbsp; &nbsp;critical &nbsp; &nbsp;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:50:45 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:50:21 &nbsp; &nbsp;critical &nbsp; &nbsp;16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:50:21 &nbsp; &nbsp;critical &nbsp; &nbsp;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:50:17 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:50:16 &nbsp; &nbsp;critical &nbsp; &nbsp;16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:50:16 &nbsp; &nbsp;critical &nbsp; &nbsp;Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:50:11 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:50:10 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;05-11-2025 06:50:08 &nbsp; &nbsp;critical &nbsp; &nbsp;Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;33 &nbsp; &nbsp;Locked &nbsp; &nbsp;0 &nbsp; &nbsp;4.3 &nbsp; &nbsp;15469913 &nbsp; &nbsp;0

Matthew_ML · Answer

Hey Blackfox, thank you for reaching out and we are so sorry to hear about your connection issues.
We can see you've spoken to the team about this issue, did they manage to help at all?

Blackfox · Answer

nope still having issues

Adduxi · Answer

Are your 3.0 Upstream channels still all showing QAM 16 ? These should all be QAM 64

Also there should be zero or close to PostRS errors reported on the Hub.

All these point to a bad connection or noise on the circuit. One for VM to fix.

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Hub5 keeps disconnecting

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