Hub5 keeps disconnecting
Hi over the past few months the internet keeps randomly dropping iv had an engineer over to fix it but what ever they did it didnt work could any one have a look thanks
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 179000000 6.4 42 QAM 256 6
2 139000000 7.4 42 QAM 256 1
3 147000000 6.9 42 QAM 256 2
4 155000000 7 42 QAM 256 3
5 163000000 6.8 42 QAM 256 4
6 171000000 6.6 42 QAM 256 5
7 187000000 6.5 42 QAM 256 7
8 195000000 6.6 42 QAM 256 8
9 203000000 6.4 42 QAM 256 9
10 211000000 6.5 42 QAM 256 10
11 219000000 6.4 41 QAM 256 11
12 227000000 6.2 41 QAM 256 12
13 235000000 6.2 41 QAM 256 13
14 243000000 6.1 41 QAM 256 14
15 251000000 6.1 40 QAM 256 15
16 259000000 6.2 40 QAM 256 16
17 267000000 6.2 40 QAM 256 17
18 275000000 6.3 40 QAM 256 18
19 283000000 6.2 41 QAM 256 19
20 291000000 6.1 41 QAM 256 20
21 299000000 6.1 41 QAM 256 21
22 307000000 6 41 QAM 256 22
23 315000000 6.1 41 QAM 256 23
24 323000000 5.9 41 QAM 256 24
25 331000000 5.9 41 QAM 256 25
26 339000000 5.8 41 QAM 256 26
27 347000000 5.8 42 QAM 256 27
28 355000000 5.7 42 QAM 256 28
29 363000000 5.6 42 QAM 256 29
30 371000000 5.6 42 QAM 256 30
31 379000000 5.6 42 QAM 256 31
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 42 10 64
2 Locked 42 9 93
3 Locked 42 11 103
4 Locked 42 10 106
5 Locked 42 14 156
6 Locked 42 10 72
7 Locked 42 11 63
8 Locked 42 11 105
9 Locked 42 10 94
10 Locked 42 16 153
11 Locked 41 9 56
12 Locked 41 11 112
13 Locked 41 15 144
14 Locked 41 7 71
15 Locked 40 17 109
16 Locked 40 7 55
17 Locked 40 9 98
18 Locked 40 11 105
19 Locked 41 4 31
20 Locked 41 11 110
21 Locked 41 7 83
22 Locked 41 12 155
23 Locked 41 4 32
24 Locked 41 7 72
25 Locked 41 10 52
26 Locked 41 9 98
27 Locked 42 3 19
28 Locked 42 7 74
29 Locked 42 4 23
30 Locked 42 4 30
31 Locked 42 14 110
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 41.5 5120 QAM 16 1
1 43100000 41.3 5120 QAM 16 2
2 36600000 40.8 5120 QAM 16 3
3 30100000 40.5 5120 QAM 16 4
4 23600000 40 5120 QAM 16 5
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 1 0
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10.4 36.7 2K QAM 256
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 208 74000000 0 0
Network Log
Time Priority Description
05-11-2025 08:03:33 notice GUI Login Status - Login Success from LAN interface
05-11-2025 07:59:54 notice REGISTRATION COMPLETE - Waiting for Operational status
05-11-2025 07:59:43 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:59:41 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:59:38 notice Honoring MDD; IP provisioning mode = IPv4
05-11-2025 07:59:36 critical No Ranging Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:59:34 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:59:32 critical Cable Modem Reboot because of - Reboot UI
05-11-2025 07:42:15 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:42:15 critical 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:40:38 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:40:35 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:40:33 critical 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:40:33 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:40:31 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:40:28 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:40:27 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:40:27 critical 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 07:40:21 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:53:33 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:53:33 critical 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:51:09 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:51:06 critical 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:51:06 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:50:45 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:50:21 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:50:21 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:50:17 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:50:16 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:50:16 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:50:11 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:50:10 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
05-11-2025 06:50:08 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:00:f1:a3:83:7e;CMTS-MAC=00:01:5c:a0:50:56;CM-QOS=1.1;CM-VER=3.1;
33 Locked 0 4.3 15469913 0