Forum Discussion

Compact90's avatar
Compact90
Joining in
2 months ago

Hub5 2.4g cameras and sockets not working

So within the last 7 days my wifi cameras and also my smart plugs have all stopped working which previously have been working fine for ages which are all 2.4g.

Is this due to virgin upgrading something?

I have read that i can use 2.4g and also the 5g bands, is there a step by step guide to do this setup.

I have already looked on my hub settings to which both bands are ticked.

Please help and of at present the hub is turned of and unpluggwd while im at work ready to try again when i get home.

Many thanks

 

7 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    The Hub 5 has Wi-Fi 6 on the 2.4GHz band, the implementation has serious compatibility issues that VM have never acknowledged, but years since the launch customers continue to report connection failures with their 2.4GHz IoTs, CCTV cameras, older laptops, solar power equipment, air conditioners, EV chargers and more.

    In the past better support for 2.4GHz only devices was successfully achieved by using a Hub 5 plus a TP-Link RE450  but with the known issues of LG-RDK_11.6.2-2410.1 this is not a sound  recommendation at this time because it depends on the Hub 5 working reliably in Router mode.

    Given the repeated Wi-Fi and DHCP failure issues of VM Hub 5 on defective Software version LG-RDK_11.6.2-2410.1 this might just be an excellent time to consider using Hub 5 in modem mode and using a 3rd party router to gain Wi-Fi & DHCP stability and to allow a peaceful life to resume.

    If a VM Hub 5 is issued to us (we have a Hub 3), promptly buying a 3rd party Wi-Fi router and operating the Hub 5 in modem mode is how we would proceed.


  • Compact90's avatar
    Compact90
    Joining in
    2 months ago

    Many thanks to all, managed to get 4 cameras working but still cant get the pass through sockets plugs to work, sods law got 6 of them just not working.

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      2 months ago

      Hi Compact90 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with your cameras and smart plugs. Although this never was an issue prior and is now, the additional congestion on the Hub may be causing signal issues and perhaps the strength needs a little bit of assistance for the remaining devices. So that we can look into this and assist where needed we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 months ago

      I assume you have factory reset the PLA’s ?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    If you really want to split the SSID and providing your DO NOT have Pods, then see below;

    •    Access your Hub by navigating to 192.168.0.1
    •    Login with the default login info (on base of Hub) unless you've already updated it.
    •    Go to Advanced Settings > Wireless > Security
    •    Disable the Smart Optimisation on the wifi bands.
    •    Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
    •    Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
    •    Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.

     

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    Get yourself a better router before Christmas and put hub in modem mode

    TP-Link Archer BE3600 Router WiFi 7 BE3600Mbps, WiFi Router, 2.5G Ports, USB 3.0 Port, Maximized Coverage, VPN Router, Internet Booster Routers, WiFi Booster, HomeShield Security, Easy Setup,EasyMesh : Amazon.co.uk: Computers & Accessories

    cable

    Digitus LAN Cable Cat 6-3m - RJ45 Network Cable - S/FTP Shielded - Compatible with Cat6A & Cat7 - Grey : Amazon.co.uk: Business, Industry & Science

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Do you have a VM Hub 5 on defective Software version LG-RDK_11.6.2-2410.1 ? 

    If Yes :   the Hub 5 symptoms are either / both : 1) DHCP Server failure, 2) Wi-Fi failure.

    The temporary fix is to Press RESET for 60 seconds, then leave the VM Hub Powered ON to complete the factory reset.