Hub3 Modem Mode Not Working
Hello - we have an issue where our Hub3 will not work in modem mode. It works fine in router mode.
The issue is especially weird in that we actually get a public IP in the modem mode and we can ping the Virgin gateway (the next hop beyond our modem, what I can assume is the CMTS) - however we can't ping anything beyond that. This is the behavior with two routers and a laptop connected directly, so it doesn't seem to be a router issues.
All signal levels are fine, no unrecoverable errors on any channels. We have tried a full reset of the Hub 3 times now and each time when switching to Modem mode it stops working - although ping to the Virgin gateway works. The LED when in modem mode seems to be red rather than magenta but it's hard to say.
Has anyone found a fix for this? It seems like we are being blocked by Virgin somehow.