Hub3 light is solid red

Question

I’ve had a few issues with my home network setup with which I use the Devolo magic2 mesh network for a few years but recently I’ve been having some connectivity issues to which I have noticed that my My hub3 router has a solid red light on, I’ve checked to see what the red light means and it’s an over heating issue. I’ve followed the instructions on what to do ive done a reset and the light is still red. The hub has been in the same place for about 3 years and is well ventilated so looks like it needs replacing

jbrennand · Answer

See my recent reply herer..https://community.virginmedia.com/discussions/Wireless/red-light-on-hub-3-0/5664484

Lo7us · Answer

Hi, yes I have read your reply which is the reason why I posted my query, just waiting for someone to get back to me, I tried calling the number but just go round in circles and got very frustrated with it.&nbsp;

Adduxi · Answer

A VM Mod should pick this up in a day or two &nbsp;and discuss. &nbsp;The Hub needs to be replaced as the overheating warning is not working correctly and is a risk.

Lee_R · Answer

Hi Lo7us thanks for posting and welcome back to our community.
Sorry to hear of the constant red light on your hub. And for any concerns it may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R

Lo7us · Answer

All sorted now, got a replacement hub 5, only issue is that the hub 5 isn’t backwards compatible and as I have a Tado wireless thermostat and hot water device I had to connect it via a powerline for it to work

Forum Discussion

Hub3 light is solid red

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