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MarcoBoettcher's avatar
MarcoBoettcher
Tuning in
2 years ago
Solved

Hub3 can’t connect phone to app

I can’t connect my I phone 12 to the VM connect app. 
Downloaden and set up the app, then I get error message “Looks like you’re out”.

Have reset the hub and in/ & reinstalled the app a few times with no luck.

Has anybody come across this before & found a solution?

m

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi MarcoBoettcher 

    Welcome to our community forums and thank you for your first posts.

    Sorry to hear you are having issues accessing the Connect app. We can understand the frustration caused and want to best help. Can you confirm if this happens across multiple devices? Is this your first time trying with your iPhone 12? Are you running the latest operating systems on the device?

    Thanks,

      • MarcoBoettcher's avatar
        MarcoBoettcher
        Tuning in
        2 years ago

        Just reread the comment and noticed I missed a couple of questions:

        - I’ve only installed the VM connect app on my phone, so can not say if I’d have the same problem on another device,

        i uninstalled theapp a long time ago and was able to use it, not sure what changed, I’m afraid.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    The iPhone must have the same public IP as the VM Hub.

    The VM Connect app can not function when a VPN such as Apple Relay is present.