Hi can someone from virgin contact me as my Hun won't connect to the internet, I have gone through many times the online recommendations and phoned and gone through the automated checks but I've received no text as to what to do next and there is literally no way to contact someone and talk through the issues or what to need to do next
As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. If you need is urgent, it would be best to phone Customer Services directly. 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
In the meantime, what model of Hub do you have and what are the Hub lights doing?
Forum TeamThanks for reaching out to us lee3105, and a very warm welcome to our Community Forums!
Sorry to hear of the issues you've been experiencing with our services.
Looking into the local area, there doesn't appear to be any issues present.
Can you confirm if the issues with the services is still ongoing?
Does this effect both Wi-Fi and wireless connections?
Thanks,
David_Bn
