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HWD's avatar
HWD
Tuning in
2 months ago

Hub occasionally losing WiFi connectivity

After several years of reliable service, I am now occasionally losing WIFI connectivity on the router. This is solved by rebooting the router.

This has now happened twice in the last few weeks and on both occasions it was when I was away from home for a few days. This was very inconvenient to say the least as all devices in the house which connect wirelessly are unavailable remotely, but any connections which are wired, such as the Hive hub, are still available.

How can I stop this happening in future?

 

8 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    VM firmware for router mode wifi is not that stable it seems whenever they push a new update.

    To stop this happen again I recommend getting your own wifi router with 1 or 2.5Gb ports and put hub in modem mode. 

    • HWD's avatar
      HWD
      Tuning in
      2 months ago

      Hi Adduxi

      To answer your recent question about my troublesome hub:

      Hub 5

      Firmware version 1.2

      Software version LG-RDK_11.6.2-2410.1

       

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        2 months ago

        Hi HWD 👋 Welcome back to the community forum! Thanks for posting. 

        Sorry to hear these concerns about your Hub connection following a recent firmware update. Have you had an issues after rebooting?

        Hopefully it's now sorted as it doesn't look to have happened since your last post, but please do let us know if there are further issues so we can offer some help!

        Wishing you all the best. 🌞

  • HWD's avatar
    HWD
    Tuning in
    2 months ago

    The WIFI has gone down again after 11 days.

    I am using the following  settings based on some replies from the Community:

    Connected devices - Wireless - Wireless signal

    Wireless frequency 2.4GHz - Wireless mode 802.11g/n/ax mixed - Channel Manual (Channel 11) - Channel Width 20Mhz

    Wireless frequency 5GHz - Wireless mode 802.11a/n/ac/ax mixed - Channel Manual (Channel 108) - Channel Width 20/40/80Mhz

    Smart WiFi - Channel Optimization Disabled

    Any assistance in fixing this major problem would be much appreciated as the security alarm and cameras, as well as Hive, require a reliable WIFI connection. 

     

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for coming back to us, HWD.  I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L