Forum Discussion

Mark638's avatar
Mark638
Joining in
9 months ago

Hub Manager

Why do I keep getting a white screen when I attempt to log into the Hub Manager on Hub 4 using 192,168,0,1, I get a login screen and then once I enter my password I get a fixed white screen, the only way to attempt login again is to reset the hub which resets the login screen, if I don't log out of the white screen before attempting anther login in I get a message saying I am logged in which I am clearly not. I have tried now multiple attempts using wifi, ethernet, PC, Mobile and all are unsuccessful, my virgin connect app also shows that my hub is nkt discovered although I have full Wifi and ethernet broadband

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    9 months ago

    Hi Mark638,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you've been having some trouble with your Hub 4 recently. Are these issues ongoing today? If so, can you please clarify how you went about performing the reset of the router that you're referring to?

    Thanks,

     

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    The circle of life ...

    Repeat while ( VM Connect app exists )
    {
       Customer Resets Hub 4;
       VM Connect app re-corrupts Hub 4;
       Hub 4 menu fails to a blank screen;
       VM Pods drop offline;
    }