Forum Discussion

Mark638's avatar
Mark638
Joining in
7 months ago

Hub Manager

Why do I keep getting a white screen when I attempt to log into the Hub Manager on Hub 4 using 192,168,0,1, I get a login screen and then once I enter my password I get a fixed white screen, the only way to attempt login again is to reset the hub which resets the login screen, if I don't log out of the white screen before attempting anther login in I get a message saying I am logged in which I am clearly not. I have tried now multiple attempts using wifi, ethernet, PC, Mobile and all are unsuccessful, my virgin connect app also shows that my hub is nkt discovered although I have full Wifi and ethernet broadband

  • Hi Mark638,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you've been having some trouble with your Hub 4 recently. Are these issues ongoing today? If so, can you please clarify how you went about performing the reset of the router that you're referring to?

    Thanks,

     

  • Client62's avatar
    Client62
    Alessandro Volta

    The circle of life ...

    Repeat while ( VM Connect app exists )
    {
       Customer Resets Hub 4;
       VM Connect app re-corrupts Hub 4;
       Hub 4 menu fails to a blank screen;
       VM Pods drop offline;
    }