Forum Discussion

MrCooke13's avatar
MrCooke13
Joining in
5 months ago

Hub 5x

I've just signed up to the Gig2 service in a brand new XGS-PON area (only became live yesterday). I ordered at 7pm and a team came this morning to do the external work... Impressive thus far!

However, I fear I may have ordered in haste as subsequent research has shown a Hub 5x is provided to customers in XGS areas as it's the only VM kit that has a fibre connection. That's fine, however, it appears modem mode is not (yet) supported...

Is the only option to double NAT? If so, I fear I may be wasting my time. I have my own kit and do not wish to use VM's poor excuse of a router (previous experience tells me it will be as useful as a chocolate fireguard).

Any suggestions appreciated!

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    5 months ago

    I suggest you cancel if it's a deal breaker for you as I sense no movement at all on modern mode. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    5 months ago

    I have to wonder if VM are doing this because there is no ARP protection on fibre then Docsis and their fix is NAT.😖

  • Michael09's avatar
    Michael09
    On our wavelength
    4 months ago

    Well...

    Wish I was advised of this during signup. Now cancelled BT which I was happily using (albeit without symmetrical 1Gbps upload), constant 0-8ms ping on games such as Fortnite or to Cloudflare DNS/Adguard DNS and a stable speed over to the "upgrade".....

    Can't use my own router reliably, double-NAT, no modem mode (could use PPPoE auth with BT and Sky[Sky needs DHCP Option 61 enabled]), consistent 5-8% packet loss to GeforceNOW (plus the extra 6-10ms latency...), fluctuating download/upload speeds mainly affecting the upload (burst: 700Mbps then drops steadily until the end of the test sometimes as low as 300Mbps).

     

    BT had a speed guarantee of 700Mbps, what is it here? Is there any chance of using my own router without their router also being in "router" mode? I've tried everything I can think of to try and get it working and now I refuse to spend anymore time on it when the whole network was fine prior to moving to Virgin xgs-pon.

    The whole product seems rushed through the door so as to not lose out with new customer take up in new areas...

    When is this going to change? If it isn't in the next month can I still cancel or what because this is the worst FTTP implementation I've used....

    • newapollo's avatar
      newapollo
      Very Insightful Person
      4 months ago

      Hi Michael09 

      You have a 14 day cooling off period from when the connection went live to cancel without paying early termination fees.