HUB 5X
Ordered broadband and all installed super efficiently.
Then I tried to use it. After many hours it was apparent that the smart devices I have are not going to connect to the HUB 5X.
Tried calling, long waits on phone and chat. Eventually got through to a super-efficient and helpful person who put me through to "tech support". And that is when it all started to go downhill. I was told that "I have checked and there are no problems with your router or the Wi-Fi so if you want any help you'll have to pay." So, the order got cancelled!
I then search these forums and it would appear that this is a known problem, so I suspect the "technician" didn't want to waste his time.
Why doesn't Virgin tell potential customer of this issue?
Order cancelled but I can't help thinking there is probably a solution, just no desire within Virgin to work out what it is.