Service installed today. Sales rep told me modem mode is now working on Hub 5x at time of sale. It is not, unless there is an update I or the significant number of waiting Hub 5x users don't know about?
What is the latest please?
Did the sales rep lie to me?
So much effort needed to overcome a basic deficiency in an ISP provided router.
I get a warm glow when I look at the space previously occupied by a Hub 4, that is now inhabited only by a Cat 6 between my own router and the ONT.
Because VM will never do static routes option their will always be problem and even if they did it still wouldn't be good.
We have a technology to forward are WAN IP as like modem mode but by MAC NAT DHCP bridge.
I make no apology for referring to it as a "router" as I'm describing how it can be repurposed to act as a bridge as opposed to connecting it to the hub 5X in DMZ mode.
I love this sort of thing! The Hub comprises a modem section, a router section and a switch section. When we're at this level of discussion (modem mode/bridge mode), precision of terminology can become important. Maybe not in the generality of this thread but nevertheless, the point is worth making. Some of the specifics touch the Hub's discrete functions.
Indeed, modem mode uses all of the Hub's functions, altering the routing to pass through (bridge) the switch section to an external device that then needs to undertake the DHCP work.
I’m happy to test things if there genuinely looks like a solution, but from what I can see none of these are reliable, supported by VM or avoid double NAT.
It’s made so much worse by the fact that the router has so little functionality.
I run a local DNS server (pihole) and now have to setup each device as the hub doesn’t support custom DNS servers over DHCP. However, even doing that, the connection to the server is patchy. I can’t figure out what it is, but it was fine with my old router. Sometimes I just can’t access the server and have to go back to the VM DNS temporarily. I can’t get to any local resources at all, any port, but I can get to WAN. Then it comes back for no reason.
Is there something weird with the hub and routing/DNS? Can you look at logs or anything?
With the DOCSIS Hub 5 there is a Smart Security feature that is Enabled/Disabled via the Connect app, this is a form of intrusive DNS interception on the VM Hub 5 and it can prevent a user from performing : nslookup hp.com 8.8.8.8 by redirecting the specified DNS to a VM DNS that may give an internal IP to block access. It may also block DNS over TLS.
Does the same DNS interception also occur on the XGS-PON Hub 5x ?
Does the wretched CONNCT app work with the Hub 5x? I don't think so but may have missed something.
It may be the “Smart Software” that is being rolled out to users to automatically “fix” issues. Maybe it is doing interception etc.?
Who knows the secret of the black box …..
Thanks for the pointers. The connect app does work with my Hub 5x but I can’t see any options about security. Where is this meant to be? I can’t adjust the WiFi settings as it complains about there being multiple bands (WiFi is actually disabled and I’m using my own APs).
Forget the app and logon to the Hub's console to look for the options. I would recommend you uninstall the app, and consign it to the nearest virtual bin in the cloud .....
If it was in the Hub web GUI I would have seen it by now. It's not unless it's hidden or called something else.
Perhaps there's a way to test if it is doing something with DNS? I'll do nslookup on some things..
There is a "Disable wireless optimization" option in the WIRELESS section of the Hub 5x GUI.
But as you've disabled Hub 5x WiFi, it's a moot point. That said, do ditch the wretched CONNECY app. It's nothing but grief.
I doubt that's anything to do with it. Wireless optimisation is usually some sort of automatic channel selection based on interference/congestion.
I only installed the connect app to see if I could disable any security settings messing with DNS that aren't in the hub GUI.
But, But I really really need an app for my phone ......... 😉
