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lancsdw's avatar
lancsdw
Tuning in
2 years ago

Hub 5x Modem Mode

As a new full-fibre customer, I've recently encountered an issue that I'd like to address. I've realised that I'm unable to utilise my own, expensive, wireless mesh system because the Virgin Media hub provided does not support modem mode. In my opinion, it's vital that these hubs come with the option for modem mode. This limitation has left me feeling quite disappointed, and I'm seriously contemplating cancelling my contract, since I'm still within the cooling-off period.

I've noticed hints from Virgin Media staff about the potential availability of this 'feature' later this year. However, I'm not certain I'm willing to wait unless I receive some form of guarantee or reassurance from the Virgin Media team.

I've also seen several discussions on this topic both on this forum and on social media. Many customers are eagerly waiting for more information on this issue. I kindly request that someone from Virgin Media provide further advice and clarification on this matter. Your assistance would be greatly appreciated by me and many others in a similar situation.

hub 5x
modem mode

69 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    A MESH in Access Point mode aka Bridge mode avoids Double NAT.

    Several Hub 5x customers are successfully using this approach for now.



    • lancsdw's avatar
      lancsdw
      Tuning in
      2 years ago

      Having my mesh in bridge mode strips virtually all the advanced functionality I bought it for, basically just basic mesh extenders for the VM hub and I have still have two entities issuing IP addresses, two hops to WAN, UPNP issues etc.

      As a new customer and for the many other customers waiting I’m asking again for an updated response from VM on here, because I know it’s coming and I have the option of choosing to wait or backing out.

       

      I know people like you have nothing else better to do than trawl these forums all day every day for some form of acknowledgement or accomplishment but you’re contributing absolutely nothing to this post. I work in networking and AV so I don’t need technical advice cheers, just an updated response from the VM team (worth a try).

       

      I’ve seen the older posts and I’m asking for an update from someone who might know a bit more, thanks again.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 years ago

        Hi lancsdw 

        Thanks for posting and welcome to the community.

        I can only confirm what you've been advised here - we do not support Modem Mode on the Hub 5x currently.

        Best wishes.

  • lancsdw's avatar
    lancsdw
    Tuning in
    2 years ago

    Thanks, 'Superstar', for the double NAT suggestion, but I'm actually looking for help with setting the hub to modem-only mode, which is a standard feature in most modem routers.

    You both have very impressive forum point collections and you may have some valuable insights, but I'm specifically seeking input from VM team members, as I've mentioned before. Your active participation is super commendable, and while I can't reward you with more internet points, I'm willing to wait patiently during the cooling-off period for the assistance I need.

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    You might as well cancel if you cannot wait as VM won't provide any ETA on modem mode being enabled on the HUB 5x. It could be weeks, or months.

      • carl_pearce's avatar
        carl_pearce
        Superstar
        2 years ago

        You honestly think a VM employee would say that to a current customer?