Seems to be happening every Tuesday, Wednesday and Thursday at 2am. The source of the reboot is always unknown. Looking around, this seems to be a common issue. Is there anyway to stop it?
Have only been on 1gig for just over a week and am already getting very annoyed with these reboots.
[MOD EDIT: Subject title changed for clarity]
Ayisha, as client62 says how am I meant to know what is happening at 2am in the morning. I am in modem mode so does not matter how a device is connected. The hub does a reboot with reason as 'unknown'. Beth_g has all my logs and stats and is perplexed to as apparently this is uncommon.. well it isn't. Anyhow the hub reboots my router looses the Internet and then my devices both wired and cabled loose connection too. The hub is performing a reboot it is not a disonnect. This happens on a quite regular cycle of 4 or 5 days.. I am lead to believe these types of reboots are probably initiated by vm and it is getting beyond a joke now. Beth has referred it to local network managers I believe as according to what she can see there is not even any disconnect but the thing is rebooting! Just read above it is not just a single isolated case is it! Other than this my broadband now seems stable and i havw a pretty solid service (after over 18 months of virgins ineptitude) and thanks to a brilliant engineer who eventually sorted my connection out as it was not really my connection at fault but the poor decaying infrastructure in the cabinets which required some 'rectification' .......
Maybe VM should be deploying their own latest and greatest to solve this problem ?
Virgin Media UK Deploy Smart Support to Boost Broadband Reliability - ISPreview UK
probably does not work in modem mode lol..
I have looked back and it is defo Tuesday wednesday and Thursday for me too since at least the beginning of July (I have not got modem stats before that due to the work I had carried out I have got rid of those BQM's now.
Been in modem mode for years when a customer on virtually all Hub models including 5. Got all firmware updates fine. None of this switching back to router mode nonsense.
here we go again Good morning Tuesday!! although it was 3.51am today..
Snap...
Well im not getting any answers to be honest
Nor am I.
After hours of bellyaching to VM tech support they agreed that it shouldn't be rebooting and sent me another new Hub 5 which I fitted on Saturday. It has just rebooted (Cable Modem Reboot because of - unknown) at 02:45 this morning ☹️.
I think my problem is network related because I get intermittent bursts of pre and post RS errors. VM engineer came last month and couldn't see anything on his monitor so changed the hub, but that's the nature of intermittent faults.
Happily, I'll be out of contract in 2 months. To be fair, VM are trying to fix it, but it's just not happening.
And again at 02:45am - Cable Modem Reboot because of - unknown
Update, an engineer visited a month ago and traced the fault to a network issue. Since my hub has not rebooted for the last month, I have accepted my renewal offer to continue for another 18 months for the same price.
same for me took an engineer to raise with networks in the end and it stopped.. happy days
