Looks like Tuesday Wednesday and Thursday 2am reboots have started again after a quiet period of 2 months. Figures look ok to me too. again I have no speed or disconect issues just annoying 2am notifications that my security cameras and NAS have gone offline...3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13310000008.240QAM 2562521390000009.440QAM 256131470000009.140QAM 256241550000008.940QAM 256351630000008.840QAM 256461710000008.640QAM 256571790000008.639QAM 256681950000008.739QAM 256892030000008.540QAM 2569102270000008.740QAM 25612112350000008.640QAM 25613122590000008.240QAM 2561613267000000840QAM 25617142910000008.139QAM 25620152990000008.140QAM 25621163230000008.140QAM 25624173550000008.340QAM 25628183630000008.240QAM 2562919387000000840QAM 2563220395000000840QAM 25633214030000007.839QAM 25634224110000007.940QAM 25635234190000007.740QAM 25636244270000007.740QAM 25637254350000007.839QAM 25638264430000007.840QAM 25639274510000007.940QAM 25640284590000007.740QAM 25641294830000007.339QAM 2564430491000000739QAM 25645315070000006.639QAM 25647325150000006.439QAM 256483.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked40002Locked40003Locked40004Locked40005Locked40006Locked40007Locked39008Locked39009Locked400010Locked400011Locked400012Locked400013Locked400014Locked390015Locked400016Locked400017Locked400018Locked400019Locked400020Locked400021Locked390022Locked400023Locked400024Locked401025Locked390026Locked400027Locked400028Locked400029Locked390030Locked390031Locked390032Locked39203.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 1591904K3736QAM 40961483.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159Locked418.52409387650 3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 049600000455120QAM 641143100000455120QAM 64223660000045.35120QAM 643330100000455120QAM 64442360000044.55120QAM 6453.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0ATDMA00001ATDMA00002ATDMA00303ATDMA00004ATDMA00003.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation 61039.02KQAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6OFDMA2007400000000 13-11-2024 02:07:01criticalCable Modem Reboot because of - unknownAnd for information for the forum team I am running in modem mode...... and my live BQM is in my signature..

Modem mode Logs are Docsis just like router mode it is clear that the modem reboot was done by unknown so router mode will not given more info on the problem

@legacy1 yes I know I am just pre-empting the questions which no doubt will be asked by the forum team..

Last time this happened there was no issue at all at my end but I had to have an engineer come to then raise this with networks because apparantly the forum team cannot do this.

Forced reboots in the early morning are often the result of work being done on the VM network. That may be the case for you.

Three days a week same days same time....

Forum Discussion

fizz

Fibre optic

6 months ago

2am reboots have started again....

Looks like Tuesday Wednesday and Thursday 2am reboots have started again after a quiet period of 2 months. Figures look ok to me too. again I have no speed or disconect issues just annoying 2am notifications that my security cameras and NAS have gone offline...

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	8.2	40	QAM 256	25
2	139000000	9.4	40	QAM 256	1
3	147000000	9.1	40	QAM 256	2
4	155000000	8.9	40	QAM 256	3
5	163000000	8.8	40	QAM 256	4
6	171000000	8.6	40	QAM 256	5
7	179000000	8.6	39	QAM 256	6
8	195000000	8.7	39	QAM 256	8
9	203000000	8.5	40	QAM 256	9
10	227000000	8.7	40	QAM 256	12
11	235000000	8.6	40	QAM 256	13
12	259000000	8.2	40	QAM 256	16
13	267000000	8	40	QAM 256	17
14	291000000	8.1	39	QAM 256	20
15	299000000	8.1	40	QAM 256	21
16	323000000	8.1	40	QAM 256	24
17	355000000	8.3	40	QAM 256	28
18	363000000	8.2	40	QAM 256	29
19	387000000	8	40	QAM 256	32
20	395000000	8	40	QAM 256	33
21	403000000	7.8	39	QAM 256	34
22	411000000	7.9	40	QAM 256	35
23	419000000	7.7	40	QAM 256	36
24	427000000	7.7	40	QAM 256	37
25	435000000	7.8	39	QAM 256	38
26	443000000	7.8	40	QAM 256	39
27	451000000	7.9	40	QAM 256	40
28	459000000	7.7	40	QAM 256	41
29	483000000	7.3	39	QAM 256	44
30	491000000	7	39	QAM 256	45
31	507000000	6.6	39	QAM 256	47
32	515000000	6.4	39	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	0
2	Locked	40	0
3	Locked	40	0
4	Locked	40	0
5	Locked	40	0
6	Locked	40	0
7	Locked	39	0
8	Locked	39	0
9	Locked	40	0
10	Locked	40	0
11	Locked	40	0
12	Locked	40	0
13	Locked	40	0
14	Locked	39	0
15	Locked	40	0
16	Locked	40	0
17	Locked	40	0
18	Locked	40	0
19	Locked	40	0
20	Locked	40	0
21	Locked	39	0
22	Locked	40	0
23	Locked	40	0
24	Locked	40	1
25	Locked	39	0
26	Locked	40	0
27	Locked	40	0
28	Locked	40	0
29	Locked	39	0
30	Locked	39	0
31	Locked	39	0
32	Locked	39	2

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

190

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

8.5

240938765

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	45	5120	QAM 64	1
1	43100000	45	5120	QAM 64	2
2	36600000	45.3	5120	QAM 64	3
3	30100000	45	5120	QAM 64	4
4	23600000	44.5	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0
1	ATDMA	0
2	ATDMA	3
3	ATDMA	0
4	ATDMA	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

39.0

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

OFDMA

200

74000000

13-11-2024 02:07:01

critical

Cable Modem Reboot because of - unknown

And for information for the forum team I am running in modem mode...... and my live BQM is in my signature..

26 Replies

legacy1
Alessandro Volta
6 months ago
Modem mode Logs are Docsis just like router mode it is clear that the modem reboot was done by unknown so router mode will not given more info on the problem
fizz
Fibre optic
6 months ago
@legacy1 yes I know I am just pre-empting the questions which no doubt will be asked by the forum team..
fizz
Fibre optic
6 months ago
Last time this happened there was no issue at all at my end but I had to have an engineer come to then raise this with networks because apparantly the forum team cannot do this.
jpeg1
Alessandro Volta
6 months ago
Forced reboots in the early morning are often the result of work being done on the VM network. That may be the case for you.
fizz
Fibre optic
6 months ago
Three days a week same days same time....
- joloxx9
  Tuning in
  6 months ago
  You are not the only one, I have same thing happening to my modem on the exact time. This must be virgin doing something on their network as it is impossible that it is happening at the same time. And in my case I had 3 restarts over past week. Reason is same like yours, unknown.
fizz
Fibre optic
6 months ago
So here I am at 4.39am... still awake after the reboot at 2.39 this morning and getting notifications my cameras were offline and my nas too... virgins way of torturing their customers with sleep deprivation?
- avi68
  Superfast
  6 months ago
  Same time as mine today. I guess we're ok for a few days now until next Tuesday when it'll start again. Love how virgin media can't "see" the hubs rebooting.
  - joloxx9
    Tuning in
    6 months ago
    Where are you located? I am in Birmingham. Also rhat would be so, so eqsy if Virgin would say - "we do maintenance work at night, hemce why modem must restart" if not it is a software issue that they restart at the same time with code "unknown".
- joloxx9
  Tuning in
  6 months ago
  Use 3rd party router if you got nas qnd cameras, this is what I do, modem can restart anytime but my internal network is running fine.
NickBaird
Joining in
6 months ago
I'm getting these 2.30 am ish reboots most mornings on my Hub 5, and have been for several weeks. I'm in the Cheltenham area. Also occasionally at other times e.g. around 7.00 am.
- NickBaird
  Joining in
  6 months ago
  I should have added - this happens in both router mode and modem mode...
fizz
Fibre optic
6 months ago
I do use my own router and run in modem mode (says so in my original post) but the loss of Internet connection sends notifications due to cloud side becoming unavailable.
fizz
Fibre optic
6 months ago
I'm stourbridge... area. Neighbours probably don't even notice tbh..
avi68
Superfast
6 months ago
Just called customer service who asked their technical backend team. Apparently they are aware of this issue. Its something to do with the hub trying to pull a software update which then forces it to reboot (even though there is no new update to push to the hub). Apparently it looks for an update on Tuesdays, Wednesdays and Thursdays.

Now I always take things the CS agents say with a pinch of salt, but this lady didnt go through any of the silly scripts (reboot, reset etc), she listened to me and asked the technical team straight away (which gave me a little confidence in what she was saying).

The fact that she said theyve had multiple people call in about it and the backend team are aware of the issue sounds like they are working on fixing it. Fingers crossed