Forum Discussion

Phaderon's avatar
Phaderon
Just joined
13 hours ago

Hub 5 randomly drops internet weekly – any fix for this?

I've been having issues with my Hub 5. I've had it for a few years now, and throughout that time, the internet has randomly cut out maybe once or twice a week.

It's not due to an area outage. The connection just dies, and the only fix is to physically restart the Hub. I even tried putting it into modem mode and using my own separate router, thinking that would solve it—but no luck. The internet will still randomly drop on my PC until I go over, switch the Hub off, wait 10 seconds, and switch it back on. Then it works again for a while.

Does anyone know if there's a proper fix for this? Or is it just something you have to put up with as a Virgin customer? Is there a newer model out, or maybe a setting I need to change? Some kind of workaround that actually helps?

Again, this isn't an every-day issue, but it's frequent enough to be a problem. Surely there’s a fix or at least an explanation?

Hub5

1 Reply

  • legacy1's avatar
    legacy1
    Alessandro Volta
    12 hours ago

    Could be many things the PSU could be faulty the hub might of over heated and lockup.

    As you have your own router one simple test is to reboot it not the hub this would tell a lot if the hub is really online but for some reason you have to DHCP to get the connection to work.