Area outage identified on 2nd October. Total loss of broadband from then until the 5th. (Over the phone support managed to get us online) today broadband gone again, area outage still not resolved and now delayed until the 15th October!!! This time phone support are not helping.
After any info that can get me back online. Tia.
Forum TeamThanks for reaching out to us Thornhill93, and a very warm welcome to our Community Forums!
Sorry to hear of the recent issues experienced, with an area outage being advised.
We would need to confirm that an area outage is sadly not something that we can deal with and would be in the hands of our field and/or networks team to resolve.
Do please keep tabs on our service status checker options - https://virg.in/service / 0800 561 0061 to be advised of the estimated fix date and time - which can be on occasion either brought forward or pushed back.
Hopefully our team will be able to have this matter resolved for all effected customers as soon as they possibly can.
Thanks,
David_Bn
To check for known faults in your street. Try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Use mobile hotspots until it is fixed.
Consider a business grade of service if you need an SLA or a 2nd ISP connection.
