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KDavies95's avatar
KDavies95
Settling in
24 days ago

Hub 5 Ethernet vs WiFi

Unboxed my Hub 5 today and set it all up correctly. Anyone have any ideas why when I plug 2 Ethernet cables into my hub the WiFi drops out every time without fail? 

I switched from the Hub 3 this morning with the same Ethernet cables and had no issues like this prior so I’m baffled why this is happening now? I either use my Ethernets for computers or WiFi for phones/TV. I can’t seem to run the 2 at the same time and I can’t find an answer as of yet.

If anyone’s had a similar issue or a possible fix please help me out lol

Hub5
WIFI

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    21 days ago

    Hi KDavies95,

    Thanks for your post and welcome to our community.

    We're sorry to hear you're having some issues with the WiFi dropping.

    Has the advise from the community here resolved this?

    Please pop back to us when you can. 

  • Client62's avatar
    Client62
    Alessandro Volta
    21 days ago

    Following the change of VM Hub make sure that 100% of your kit ( TVs / Phones et al ) have been power cycled.

    Failing to do this often results in IP clashes and equipment that does not work reliably and / or causes odd effects like Wi-Fi appearing to have failed.