Forum Discussion

digidoug's avatar
digidoug
On our wavelength
3 days ago

Hub 5 Errors

After VM factory RESET my hub which then took it out of Modem mode into a factory reset so multiple DCHP and routing issues on Unify seeing VM WAN as 192.168.0.x. There is 1.5 days I will not get back troubleshooting - thanks VM !!

Seeing this in my log file on a Hub 5 .... guessing that VM will need to send someone out or can they fix remotely (if I can trust them to do that)


RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;

4 Replies

  • Anonymous's avatar
    Anonymous
    3 days ago

    Actually no, that message is perfectly fine there’s nothing to fix.

    Why and how did VM factory reset your hub?

    • digidoug's avatar
      digidoug
      On our wavelength
      2 days ago

      I have no idea but they did or the box reset itself, all my equipment is in the loft (and it was not down to heat)

  • Client62's avatar
    Client62
    Alessandro Volta
    3 days ago

    I suspect the OP pressed RESET on the VM Hub precipitating the situation above.

    With a little bit of luck, the OP will have documented the exact steps to perform so that in his absence for what ever reasons, the family can stand a chance of getting this system back into service after another VM Hub RESET or even a VM Hub replacement.



    • digidoug's avatar
      digidoug
      On our wavelength
      2 days ago

      Hi, I did not press anything, the box reset itself, all my equipment is in the loft (and it was not down to heat) so I cannot just accidently do it. 

      I got it working after finding the rogue DHCP and the router having to try and route 192.168.x.x that it believed was the internet address. Anyway have now re-routed 15 Cat 6 cables out of the loft to a 19" ubiquity rack downstairs so hopefully if it ever happens again I do not have to work up there again :)