As with many homes a number of devices are connected to my hub 5. There was a fault with the port and the hub 5 so it was replaced, but now we cannot change the hub name to the previous name which will result in having to manually reconnect all my devices. This is very frustrating when the facility is offered in the app, but it does not work.
has anyone had a workaround or is the app down at the moment?
Ignore the app. Try doing it directly in the Hub settings. In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if you are in modem mode and navigate through the Hub settings to find the page with the details.
100% as above. Any work on the Hub should really be done by a wired connection to the Hub's console. Trying to change the SSID over Wifi, will result in the connection being lost as soon as the change is made. Don't forget to change the password as well as the SSID to match the old Hub.
Forum TeamHey DeeF, thank you for reaching out and we are so sorry to hear about your Hub issues.
Did any of the above advice help or are you still needing some support?
