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DaveM303's avatar
DaveM303
Tuning in
2 months ago

Hub 5 cuts off internet if horizontal

Odd request!

I am using the hub 5 in modem mode only, and I want to store it in a well ventilated cupboard, on a shelf, and horizontal is the best fit. When I lay it down horizontally, within a minute or two, the internet cuts off completely, and only comes back on when it is upright. I tried sitting it on some squash ball halves to allow airflow to the underside (the label side when upright), in case it was a heat issue, but it still does it, and it wasn't doing much at the time.

Would anyone be able to try this for me to see if yours does it? Lay it label side down for a couple of minutes, does the internet disconnect? Thanks. 👍

8 Replies

    • DaveM303's avatar
      DaveM303
      Tuning in
      2 months ago

      There is no connection to the internet at all. It's in modem mode, so no access to the hub settings, as far as I am aware?

    • DaveM303's avatar
      DaveM303
      Tuning in
      2 months ago

      Yes, it stays green for a while, then flashes red for a while, and then goes back to green and comes back on. I noticed today that it flashed white, flashed red, then solid red and then stayed solid red for a while before coming back on.  My non VM router is reporting it as a disconnect from VM.