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GrassSnake007's avatar
GrassSnake007
Joining in
7 months ago

Hub 5 and CCTV

Hi everyone.

I have recently had an upgrade from hub 4 to 5 and now my Annke cctv cannot be viewed remotely. It is a hard wired POE system. It has worked flawlessly since I installed it and now, it doesn't. 

I have gone round and round with Virgin "technical help" they decided they couldn't help me and sent me an "engineer" despite me stating unless he knew how to open up the ports it was a waste of our time.... When he arrived,having "checked my connections" (Connections that hadn't failed and hadn't changed) decided he couldn't help me... 3 phone calls to his manager, we determined he didn't have a clue either...

Someone please help! My home security is at risk.

Thanks for reading and any advice proffered.

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