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GrassSnake007's avatar
GrassSnake007
Joining in
7 months ago

Hub 5 and CCTV

Hi everyone.

I have recently had an upgrade from hub 4 to 5 and now my Annke cctv cannot be viewed remotely. It is a hard wired POE system. It has worked flawlessly since I installed it and now, it doesn't. 

I have gone round and round with Virgin "technical help" they decided they couldn't help me and sent me an "engineer" despite me stating unless he knew how to open up the ports it was a waste of our time.... When he arrived,having "checked my connections" (Connections that hadn't failed and hadn't changed) decided he couldn't help me... 3 phone calls to his manager, we determined he didn't have a clue either...

Someone please help! My home security is at risk.

Thanks for reading and any advice proffered.

27 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    Does the POE Network switch pass network traffic to the Hub 5 ?

    • GrassSnake007's avatar
      GrassSnake007
      Joining in
      7 months ago

      Hi.

      It's a poe camera system. The switch is just a dumb switch.

      The system has worked previously. The only thing that has changed is the hub

      • carl_pearce's avatar
        carl_pearce
        Superstar
        7 months ago

        Do you still have the old HUB?

        Can you power it on without being connected to VM's network is fine, and check in the settings if you had any static IP and port forwarding setup?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 months ago

    Reset the Annke system so it’s in a state as it was shipped. Then reinstall as if a new system.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    7 months ago

    maybe the hub don't like your setup use modem mode on the hub and get your own router with 1Gb ports

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    "The switch is just a dumb switch."

    Plug a laptop into the switch and verify it works with the Hub 5.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 months ago

    The Annke has possibly saved some parapet from you old system, that’s why I suggested a full reset of it. Have you tried that?

    • GrassSnake007's avatar
      GrassSnake007
      Joining in
      7 months ago

      I haven't as I'm not at home at the minute. 

      I will have to dig out the manual.. if I ever got one to start with. 

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    We open ports to support inbound connections to a service we are offering
    such as a business email server or a customer support FTP file server.

    One would not be well advised to open ports to a CCTV system,
    it would risk unknown persons viewing the cameras & hearing the audio in and around your home.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 months ago

    Personally I would not touch any of these type of products that need inbound ports opening. It just shows how badly their code is written. What a device or app should do is "call home" then it can answer the message, not the other way around.

  • GrassSnake007's avatar
    GrassSnake007
    Joining in
    6 months ago

    Firstly let me say, thanks yo everyone who has taken the time to reply and offer advice. I'm working away from home at the minute so I hope to get sorted at the weekend.

    I'm not particularly technically minded. Although I can follow instructions so hopefully the previous guides help.

    Can I ask why I'd the port forwarding required by Annke (and similar) frowned upon?

    Would anyone know if keeping the cameras but changing the DVR or NVR would be a better option and would the cameras be compatible with such a decision. 

     

    Thanks, once again!

    • carl_pearce's avatar
      carl_pearce
      Superstar
      6 months ago

      It opens up 'the world' to a specific device on your home network on the ports defined, which if compromised could open up access to other devices, as well as the device itself (More likely with a PC/laptop than a CCTV system, though).

      Assuming you have a decent password setup I wouldn't be too concerned.