Forum Discussion

adamelphick's avatar
adamelphick
Up to speed
2 years ago

Hub 5 - can no longer name my devices?

I have most the devices connected to my Hub 5 named for ease of use.  The interface for doing this is buggy at best (you cannot rename stuff on row 3 onward as it overlays the top row items, plus you have to check MAC addresses on another screen first - so silly!) but it works - or rather it used to work!

I just signed in to my hub and I can no longer click on the devices on the home page to name them or change their device type... literally nothing happens when I click on them like it used to.  Those I have already done are still there thankfully.  I tried rebooting the hub (and no way I am going to reset it as it will lose all my settings) - has anyone come across this new bug?

 

13 Replies

  • thinkpad's avatar
    thinkpad
    Up to speed
    2 years ago

    Coincidentally, I was having some Internet issues last couple of days which turned out to be a North West routing issue affecting VM. So in my investigation I was looking at the hub info and noticed one of my phones lost its name ("unkown") on the hub 5 status connected devices.

    I then tried to rename it at which point I realised I couldn't. This was always possible until yesterday. It was a useful feature.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 years ago

      Morning adamelphick and thinkpad 

      Thanks for posting and welcome to the community.

      I've asked a colleague about this, to see if indeed it's a software/firmware update that's caused it and will report back asap.

  • PMac1's avatar
    PMac1
    Tuning in
    2 years ago

    Just replaced my hub 3 with hub 5 within the last hour and have the same issue. Software version is 1.2 according to Info. Any housekeeping tips you can pass forward? Thanks.

  • fxv300's avatar
    fxv300
    Up to speed
    22 days ago

    Hub5 renaming still does not work...also tried to block an ip adress (internal..192.168.0.xx ) and still works....oh dear   so many bugs.

    Cannot use mobile App as I need 2.4Ghz network...App won't let you in unless you enable Channel Optimization

     

     

    c'mon fix this !!!!

    s/w version LG-RDK_7.6.20-2306.5

     

    • Client62's avatar
      Client62
      Alessandro Volta
      22 days ago

      I'd not hold my breath for the return of device renaming.

      You don't block by IP. 

      You can only block a MAC address and if that turns out to be a Mobile or a computer or a game console it will already have changed MAC and have reconnected.

  • fxv300's avatar
    fxv300
    Up to speed
    22 days ago

    in the APP I get this screen and you cannot get past it to do anything....making app useless....yes I need 2.4Ghz network. IF I say yes it totally screws up my 2.4Ghz devices (I have a few)  This is utter rubbish.

     

  • Client62's avatar
    Client62
    Alessandro Volta
    22 days ago

    The Connect app is totally forbidden in our home. 

    We consider it a liability because it will change the Hub settings without warning.

    • fxv300's avatar
      fxv300
      Up to speed
      22 days ago

      One way to **bleep** off your customers...DOH!!!!

       

      • legacy1's avatar
        legacy1
        Alessandro Volta
        22 days ago

        Some thing we should bleep about this not so much...

  • adamelphick's avatar
    adamelphick
    Up to speed
    21 days ago

    I've done better and left Virgin completely after over 2 decades, and moved to Community Fibre.... Proper 1gb down AND up... No looking back.