Forum Discussion

DoubtLess2022's avatar
DoubtLess2022
On our wavelength
2 years ago

Hub 4 recommendations please

Hello.

I have a 1Gbps package and am very happy with the upload download speeds, and the wifi speeds.  There is ample capacity for the whole family.

Two bedrooms have worse wifi speeds, but still good enough and generally speeds are healthy speeds across the house. The main issue is wifi dropping out. 

I have got a VM white wifi pod, but actually the wifi seems more fragile now and can now drop out several times a day. Going in to the VM Connect app can often cause drop outs for everyone.  When the wifi goes, it goes for everyone for a few minutes, even if you're sat next to the hub.  Ethernet connected devices do not drop out at this time.

Conversely, there are daily disconnections from an ethernet connected playstation - only momentarily but enough to throw you from a game.  (Wifi is unaffected at this time).  

I've tried VM tech support and they suggested moving my hub to a more central location and rebooting it daily.  i.e they've not helped and they haven't listened to me - specifically, the connections are mostly great, but are unstable. Is there any point pursuing this with their tech team or just accept that it's really flaky unless I buy a separate router?

Can anyone please advise if a Hub 5 would help - (is there even any prospect of getting one?).  Alternatively, which routers and mesh systems are recommended for running the hub in modem-mode?

Thanks everyone.