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mrtanger's avatar
mrtanger
Just joined
2 months ago

HUB 4 Old Hub link doest work - goes no where?

Ive had an email saying ..the below but rather annoying the link just goes to a generic page.. no matter how much i search can i find the right page NO..  

I dont really want to wait hours to get a new HUB..  

 

We’ve noticed you’ve got one of our oldest Hubs, either a Hub 1, Hub 2 or a Hub 2 AC.

Although they still work, they no longer receive security updates. The UK Government has updated the law about telecommunications networks and keeping you safe online, and we need to offer you a free Hub replacement.

The good news is, our Hub 4 is more secure, faster and offers improved power consumption. And it works brilliantly with the Virgin Media Connect app, so you can easily manage your WiFi network. Plus, the self-optimising Intelligent WiFi regularly checks your signal, then picks the least busy connection – giving you fast and reliable WiFi.

Order your Hub 4 today. There’s no need to change your current package or sign a new contract. We’ll simply send the Hub to you in the post.

 

 

1 Reply

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello mrtanger

     

    Sorry to hear of the confusion caused by the recent email received in regards to your Hub, we appreciate you taking the time to raise this via the forums and welcome to the community.

     

    From checking your account it appears the email was sent in error as you are already using one of our newer hubs. Please ignore the email and apologies for any confusion caused.