Forum Discussion

Steve8858's avatar
Steve8858
Joining in
6 months ago

Hub 4 multiple connection issues

Just got the new hub 4, wish id never bothered, the old hub 3 worked a treat, Blink wont connect & doesn't recognise the wifi password says its the wrong one, when i go to the wifi settings, cant get in, saying unsecure site🙈, wifi keeps dropping out, TV cant connect to internet, iv done everything spent hours on phone to VM & jacks working.

  • Client62's avatar
    Client62
    Alessandro Volta

    Using the Hub 4 admin menu at http://192.168.0.1/ it is an unsecure HTTP connection,
    this is normal. Unless HTTP is blocked in your web browser settings, you should be able to carry on
    and access the Hub menu just as we all do.

    Try again to login the the Hub 4 menu and then go to the Wi-Fi settings
    and check the SSID and Password are what you expect them to be.

    Note do not use the VM Connect app with the Hub 4, it will rapidly corrupt the Hub 4
    causing the Hub 4 menu to fail, VM Pods to go offline and Connect app not to connect to the Hub.

  • Has anybody had any success with Hub 4, internet in and out like a yo yo, Blink system wont work, says internet passwords are wrong, even when in the Hub settings it says the settings password is wrong & phoning Virgin media is like trying to find the holy grail, hub 3 lovely everything connects to 2-4 ghz, nowt connects to 5 ghz, no wonder VM have the worst customer service.